Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 753 Reviews
Traveller ReviewsRanked #83 of 559 hotels in Madrid
Traveller Rating
Excellent
588
Very Good
71
Average
34
Poor
23
Terrible
37
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Leif-Erik F said...
2 C and 10 cents of snow
Travelled on 01/2026
We will stay hear for four days. On Wednesday there was something unusual in Madrid. We drove at the motor way to the west and it started snowing. It was 2 C and 10 cents of snow. The traffic stopped and we had to return. The driver said this has not happened before in his time. The ways were fully of cars and many of them could not rise the ways up. The hotel is nice and in the central of the City of Madrid. Nice al...
Read more
Michel S said...
terrible
Travelled on 01/2026
The shower was leaking and the water wouldn't go anywhere as like the pipes are closed. TV is not working. Everything is locked with parental control and they don't even know the code. I asked for water and it took one hour to get it to the room. and then they called the morning. I was leaving before like one hour asking to fix the problem although I have told them them when I first arrive and before leaving in one n...
Read more
Ana Carolina G said...
Wonderful experience at Pestana CR7
Travelled on 01/2026
I had a lovely stay at the Pestana CR7 Gran VÃa. I truly enjoyed the hotel facilities. The room was very comfortable, especially the bed. Although the bathroom is small, the shower is excellent.
The room offers great amenities, including a hairdryer, bathrobe, and slippers, which made the stay even more pleasant. The staff is well trained, extremely friendly, and always helpful.
Breakfast was good. The restaurant w...
Read more
Carlos David G said...
Good location, very poor transparency at check-out, dissapointing
Travelled on 09/2025
I stayed here for a business trip, and while the location on Gran VÃa is very central, the rest of the experience was disappointing.
Room quality is average at best and feels closer to a 3-star hotel rather than a 4-star. Facilities are underwhelming: the pool is extremely small, the gym is tiny with very limited equipment, although the terrace is nice.
The most serious issue happened at check-out: additional char...
Read more
Mahmoud B said...
It was amazing stay in the hotel
Travelled on 12/2025
My stay at Pestana CR7 Gran VÃa Madrid was truly outstanding and exceeded all expectations. The hotel perfectly combines modern luxury, comfort, and an unbeatable location right in the heart of Madrid.
What made this experience exceptional was the remarkable staff, especially Esteban, Juan, and Pablo. Their professionalism, warmth, and attention to detail were simply outstanding. From the very first moment, they mad...
Read more