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Reviews
Tripadvisor Traveller RatingBased on 1084 Reviews
Traveller ReviewsRanked #19 of 555 hotels in Madrid
Traveller Rating
Excellent
928
Very Good
91
Average
32
Poor
14
Terrible
19
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Katharine G said...
Vacation
Travelled on 12/2025
Jose Miguel made our trip amazing! He was so helpful and friendly, his English is perfect! Helped us with restaurants and things to see and more importantly 1 of us got sick and he connected us with an MD and really help more than we ever expected! He was truly wonderful and made our stay so much better!...
Creamcheese113 said...
We will come back
Travelled on 11/2025
First time in Madrid for the NFL game and the Pestana Plaza Mayor turned out to be the perfect choice. We spent three nights there and genuinely loved it. The staff were warm, efficient and attentive, the rooms were beautifully decorated and spotless, the location was ideal for exploring the city, and the spa was exactly what we needed after long days out. Everything felt smooth and well run from start to finish. I r...
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Annabel B said...
An all-round beautiful hotel
Travelled on 11/2025
Absolutely beautiful hotel. Very comfortable beds and divine showers. Loved, loved, loved the indoor pool - it really helped with the relaxation. Loved the decor and the amazing aroma in the hotel. Every was very clean and smelt divine. Great turndown service. Very helpful and courteous and kind reception team. Location second to none, and views amazing. Within walking distance of everything! We were very pleased we ...
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H706VXcaitlinc said...
Incredible hospitality, wonderful stay.
Travelled on 11/2025
The hotel was just lovely. The location is perfect - within walking distance of many major sites and right on the Plaza Mayor. The room was extremely quiet and comfortable, the beds, linens and towels were top quality - But the best part of our stay was the incredible hospitality we received, especially from Javier. He went above and beyond to make our stay just perfect.! I hope we come back to Madrid so we can stay ...
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work16 said...
5 day Madrid trip - 1st leg of our trip to Spain
Travelled on 10/2025
Beautiful hotel in Plaza Mayor. We love staying @ Pestaña hotels and this was no exception. The staff is friendly & helpful, the location is wonderful to walk everywhere.
The room was a great size for European standard & super clean & modern. While we were @ Plaza Mayor, which is a loud noisy square, soundproofing was great & didnt hear anything. Bed was very comfortable with tons of plugs.
Unfortunately w...
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