Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 1126 Reviews
Traveller ReviewsRanked #17 of 568 hotels in Madrid
Traveller Rating
Excellent
967
Very Good
92
Average
34
Poor
14
Terrible
19
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Gerald S said...
Great hotel and great location.
Travelled on 04/2026
The hotel was excellent and the staff was exceptional. They anticipated every need and were flawless in providing a great experience. The location is close to museums, excellent neighborhood restaurants and shops. And the Mercado de San Miguel which is around the corner was the cherry on top!...
Sarah K said...
Loved staying here!
Travelled on 03/2026
We really enjoyed out stay. The concierge and front desk staff were wonderful, so helpful. The location was great- rooms were completely quiet despite being right on the plazza. The rooms were lovely and the hotel had very nice spots to sit , read a book, check emails etc. We would happily stay here again if in Madrid!...
stevegu75 said...
Lovely hotel
Travelled on 04/2026
Great place, beautiful hotel. Staff fantastic. Breakfast was extensive and server, Scarleth, very attentive....
Becky H said...
Great stay, looking forward to coming back.
Travelled on 04/2026
Hotel staff were amazing, room quality and service was prompt and frequent. Breakfast service by Scarleth was fantastic!...
naya718 said...
Pestana does it again! 5*
Travelled on 03/2026
Amazing (and consistent!) service!
I stayed at Pestana Plaza Mayor for two days after I had decided to extend my Madrid trip and changed areas from Retiro to Plaza Mayor.
I chose Pestana as I had stayed at their properties outside Lisbon and in NYC - and both were wonderful, and the Plaza Mayor property was just as fantastic!
I had a very smooth and easy check-in with Samuel, I unfortunately do not recall the two ge...
Read more