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Reviews
Tripadvisor Traveller RatingBased on 1450 Reviews
Traveller ReviewsRanked #78 of 555 hotels in Madrid
Traveller Rating
Excellent
695
Very Good
470
Average
156
Poor
77
Terrible
52
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Freedom25371221530 said...
Great Hotel
Travelled on 11/2025
Location, atmosphere, clean rooms, stuff are excellent. Manuel and Vicente are very friendly and helpful. Buffet breakfast has a variety of a choice and the view from dining area is excellent. I highly recommend this hotel.
I am from Country Georgia, Tbilisi...
RussellP966 said...
Great hotel for our 4 day family holiday
Travelled on 10/2025
The hotel is perfectly located for many of Madrid's popular visitor attractions and landmarks and was excellent value for the price. Almost every location, landmark and area we wanted to visit was within a 10-20 minute walk. And the stop for the airport express bus was a leisurely 10 minutes stroll away. Our room was clean and tidy and appeared to have been renovated relatively recently. All the staff were welcomin...
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M M said...
Holiday in Madrid
Travelled on 09/2025
We stayed at the Petit Palace Alcala hotel for six nights. Our double room and bathroom were clean and quite spacious.
The location of the hotel was great with many shops, restaurants and tourist attractions within walking distance.
The buffet breakfast was very good. A nice variety of hot and cold options. The only negative point were the coffee machines. We found the coffee lukewarm. It would be helpful if hot milk...
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Stay59333769078 said...
Great Hotel in a Great city
Travelled on 09/2025
Petit Palace Alcala is a good choice for anyone visiting the amazing city of Madrid. Excellent location, very clean, outstanding breakfast with amazing view and fantastic service (Shout out to Eva who was our first contact at reception and Pablo who was our first contact at breakfast. You could tell this establishment takes service very seriously. Every other staff member we came in contact with were very professi...
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Sarah E said...
Lovely summer break
Travelled on 08/2025
Great location and easy access to stations, restaurants etc.
Pros
- excellent location.
- right next to a station.
- spacious room.
- huge bathroom, excellent shower!
- clean hotel.
- friendly staff.
- lovely continental breakfast and stunning view.
Cons
- no mirror in the bedroom, found this quite strange as usually they would have a long length mirror in the bedroom. Only mirror is in the bathroom, so if s...
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