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Reviews
Tripadvisor Traveller RatingBased on 1456 Reviews
Traveller ReviewsRanked #75 of 559 hotels in Madrid
Traveller Rating
Excellent
700
Very Good
471
Average
156
Poor
77
Terrible
52
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Milica V said...
Exceptional Stay & Pet Friendly
Travelled on 01/2026
A huge thank you to Mariano! He made our stay at Petit Palace Alcalá 10/10. Madrid can be tough with a dog, but Mariano treated our pup like royalty with a bed and premium food. He was more helpful than any other staff member we encountered anywhere, offering great local tips and keeping an eye on our dogs well-being while we were out. The service is on a true professional level!...
josemprz said...
New Years eve at Madrid
Travelled on 01/2026
Came to new years celebration from Puerto Rico. Strategically located in the Center of Madrid. Great staff. Mariano at front desk exceeded our expectations with his attentions like, taxi reservations, room needs and city recommendations, always with the best attitude. Definitely a great host. Will visit again. As a recommendation, there was mold in the shower. Besides that the rooms were comfortable and spacious for...
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Freedom25371221530 said...
Great Hotel
Travelled on 11/2025
Location, atmosphere, clean rooms, stuff are excellent. Manuel and Vicente are very friendly and helpful. Buffet breakfast has a variety of a choice and the view from dining area is excellent. I highly recommend this hotel.
I am from Country Georgia, Tbilisi...
RussellP966 said...
Great hotel for our 4 day family holiday
Travelled on 10/2025
The hotel is perfectly located for many of Madrid's popular visitor attractions and landmarks and was excellent value for the price. Almost every location, landmark and area we wanted to visit was within a 10-20 minute walk. And the stop for the airport express bus was a leisurely 10 minutes stroll away. Our room was clean and tidy and appeared to have been renovated relatively recently. All the staff were welcomin...
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M M said...
Holiday in Madrid
Travelled on 09/2025
We stayed at the Petit Palace Alcala hotel for six nights. Our double room and bathroom were clean and quite spacious.
The location of the hotel was great with many shops, restaurants and tourist attractions within walking distance.
The buffet breakfast was very good. A nice variety of hot and cold options. The only negative point were the coffee machines. We found the coffee lukewarm. It would be helpful if hot milk...
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