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Reviews
Tripadvisor Traveller RatingBased on 1526 Reviews
Traveller ReviewsRanked #69 of 516 hotels in Madrid
Traveller Rating
Excellent
722
Very Good
562
Average
154
Poor
59
Terrible
29
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Slieve1 said...
Constant noise from corridor.
Travelled on 02/2024
There is no soundproofing in the rooms. Also unless you are on the top floor the toilets flushing on floor above are very loud. Breakfast was good with plenty of choice and staff are very friendly. But this should not be classed as a four star due to the lack of sound insulation....
tsharkey2016 said...
Great stay
Travelled on 03/2024
Terrific service from all the staff and in particular Bea and Ruben who could not be more helpful. Hotel is around 50yards from plaza major and on a busy road but our rooms were at the back of the hotel and extremely quiet. Location is ideal and central for all main attractions....
Manuel J said...
Nightmare!
Travelled on 01/2024
My stay at this hotel was an absolute nightmare. The service was horrendous from beginning to end. The staff members were rude, unprofessional, and completely incompetent. It seemed like they were more interested in chatting amongst themselves than actually helping me or any other guests.
When I arrived at the hotel, no one was at the front desk to check me in. After waiting for what felt like an eternity, a disinte...
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G2678NNfrancescat said...
Wonderful experience !!!
Travelled on 02/2024
Great hotel in the Heart of Madrid. Walking distanze to main tourist attraction. Great breakfast! The room are very clean. Staff friendly and helpful. I suggest this hotel for your trip to Madrid. I Will sure come back here with my Friends next time...
cymru56 said...
Disappointed, below expectations
Travelled on 02/2024
A few days sightseeing in Madrid. Hotel not what we expected.
Pros: location, comfortable beds, quiet.
Cons: foyer and reception area unwelcoming. Decor tired, basic and poor quality. Stairwell poorly lit with dark tiling, difficulty seeing the steps (serious accident waiting to happen as I took a tumble). Air conditioning not working in room, stuck on hot). Condensation in room after showering. No handrail in sh...
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