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Reviews
Tripadvisor Traveller RatingBased on 2040 Reviews
Traveller ReviewsRanked #64 of 508 hotels in Madrid
Traveller Rating
Excellent
1010
Very Good
692
Average
211
Poor
77
Terrible
51
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
dockermaurice said...
A lovely few days in Madrid
Travelled on 03/2024
The hotel is a great location, the room was just right, the breakfast was excellent and we would highly recommend others to stay there. The Plaza Mayor is just a few steps away, as is the Puerta del Sol with its metro station....
Coastal58958588926 said...
Small rooms, Joana was excellent
Travelled on 03/2024
The rooms are quite small.
The staff was very friendly. Joana at the front desk was outstanding. She was extremely helpful on so many details.
The breakfasts were excellent.
We rented two rooms for our family members. The hotel is the oldest one in Madrid, over 400 years old....
stevankirk said...
Great stay
Travelled on 03/2024
Great location for the Plaza Mayor and every kind of food you may want to indulge in. The staff was so courteous and helpful whenever we had questions. Breakfast was great on site which was a huge help since we couldnt set our travel clocks in the three nights we stayed there. ...
אביבה ל said...
It is highly recommended
Travelled on 03/2024
Hotel in a central location near the sun square, and Plaza Mayor and a short distance from the Grand Via. Large rooms, courteous service, varied and good breakfast.
It is highly recommended.
Welcoming staff, courteous and answer every question...
Sightseer40053083448 said...
The friendliest staff ever
Travelled on 03/2024
The hotel has some old world charm that transports one back to the days of old Madrid. Yes, its tired and creaky, but somehow it adds to the charm. Dont expect all the comforts, the rooms are basic but more than adequate for a short stay.
But the real reason for the 5 star rating is the staff. Straight at check in, Joana was all smiles and (as it was our first time in Madrid) gave us recommendations a map. All th...
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