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Reviews
Tripadvisor Traveller RatingBased on 2216 Reviews
Traveller ReviewsRanked #112 of 540 hotels in Madrid
Traveller Rating
Excellent
1114
Very Good
730
Average
231
Poor
86
Terrible
56
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
IZZYIreland said...
Great location, poor room.
Travelled on 06/2025
Great location, close to many restaurants and sights. Unfortunately the room was damp and mouldy and had an awful smell of mould. The staff were excellent, very friendly and helpful....
skipnib said...
A perfect hotel in a perfect location
Travelled on 06/2025
Oldest hotel in Madrid a beautiful hotel in the most perfect location. 50 meters form all the excitement at plaza mayor. ...
monicaramos4545 said...
Full experience!!
Travelled on 06/2025
I had the best time in Madrid the hotel was perfect perfect location did not use the bus or taxi for nothing everywhere close all the museums and sighting close bay the cafe tapas shopping only recommended get some comfy shoes!!vale...
angiesJ9776CL said...
The oldest hotel in Madrid just 30 meters from Plaza Mayor
Travelled on 06/2025
In the heart of Madrid plaza mayor just 30meters away you are in the heart of all the restaurants and entertainment.
Shopping right outside the door. Tapas bars as many as you can go to within walking distance.
Rooms are nice if youre after a lavish room with all the bells and whistles this hotel isnt for you.
The staff are amazing Jon at front desk goes above and beyond.
If noise is your issue dont stay here!!! ...
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Steven O said...
Not recommended
Travelled on 05/2025
First and foremost, for a hotel situated in such a busy and noisy part of the city, the windows should absolutely be double-glazed. The street noise was unbearable and one of the most significant issues with the property.
Secondly, the cleaning staff should not be using the sole guest elevator, especially during peak hours. They should have access to a service elevator to avoid inconveniencing guests.
The quality o...
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