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Reviews
Tripadvisor Traveller RatingBased on 2700 Reviews
Traveller ReviewsRanked #37 of 568 hotels in Madrid
Traveller Rating
Excellent
1793
Very Good
717
Average
119
Poor
44
Terrible
27
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Diane S said...
A reasonable base for Sightseeing
Travelled on 04/2026
This hotel is in a very good area although a good 20-30 min walk from the main areas to see. Room was clean and good size. Madrid is expensive and this hotel cost as much for 3 nights as 4 nights in Seville. Rooms around the centre bar have windows out the the courtyard but noises can be heard very easily if you are a light sleeper, like me. Breakfast is average as its buffet & not very hot. Nothing cooking fresh lik...
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Fatbardba B said...
Horrible customer service
Travelled on 03/2026
Horrible experience! I forgot my bag in the room and called the hotel twice and they claimed that my bag wasnt found when clearly I left it in the room. The person that answered the phone was very cold and didnt even care that I lost a very valuable item and ruined the entire experience would never recommen this...
Susan K said...
Excellent experience
Travelled on 03/2026
The location is great, the room was immaculate with a well-equipped bathroom, fantastic buffet breakfast and helpful, pleasant staff....
Jelena C said...
Excellent hotel
Travelled on 02/2026
The hotel location is great, the room was clean and cosy with a big, well-equipped bathroom, breakfast was delicious, the staff was kind and willing to give assistance...