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Reviews
Tripadvisor Traveller RatingBased on 2282 Reviews
Traveller ReviewsRanked #37 of 559 hotels in Madrid
Traveller Rating
Excellent
1543
Very Good
529
Average
145
Poor
40
Terrible
25
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Joan L said...
Great Madrid Holiday
Travelled on 12/2025
The hotels location is great since its just along Gran Via. The hotel is quaint and clean. Our room has just the right space needed for our luggages. The cleaning staffs were very helpful. The receptionists were all kind and informative. Our breakfast was always good and a particular staff, Elaine, a fellow Filipino makes it more meaningful since she can help us understand better some inquiries we needed. Overall, ...
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arjanmnl said...
Great little stay
Travelled on 12/2025
Lovely stay at Petit Palace Triball. Cozy clean rooms and super attentive staff, room issue fixed right away. Perfect base to explore Madrid on foot, easy walk to sights and shops. Would happily come back....
Sergio G said...
Excelente stay in Madrid Grand Via
Travelled on 12/2025
Location couldnt be better
All staff is very professional and always with a smile
Rooms are big and comfortable
Breakfast is excellent
I really recommend this Hotel!...
Stay765600 said...
Great
Travelled on 11/2025
The experience was great. The receptionists helped with every request.
The breakfast was great including the waitresses in the dining room.
The room was clean and tidy every time we arrived....
Leslie C said...
No soundproofing in the halls!!!
Travelled on 11/2025
Stayed one night. The room itself was fine. However we were right across from the elevator. Multiple families with small children running around in the hallways at 1 am screaming. There is no soundproofing at all. The room service was unavailable as well as it was contracted out and wouldnt pick up the call....