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Reviews
Tripadvisor Traveller RatingBased on 2289 Reviews
Traveller ReviewsRanked #46 of 563 hotels in Madrid
Traveller Rating
Excellent
1546
Very Good
530
Average
146
Poor
41
Terrible
26
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
janetaX6758EM said...
Very pleasant staff turned a 2 hotel into a 3
Travelled on 03/2026
At first we weren't sure about this hotel: Cons - Small room, 1 chair, ac not on for the season yet so no air movement, the room window overlooked Primark, the door was across from the elevator. We had to ask for a kettle and cups (no coffee, tea/sugar/creamer offered). No english TV channels. The plastic sweep on bathroom glass door torn, black satin draperies, harsh lighting/no lamps. (Over $250per night on Expedia...
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Leemor K said...
Good location however hotel did not provide full transparency and was clear on late checkout policy. Hotel charged extra
Travelled on 02/2026
I had a decent stay at Petit Palace Triball until my departure day. When I asked for a late checkout, the staff told me it was 'fine' and granted the request without mentioning any specific time limit or that I would be charged. I was shocked to find an additional fee on my bill when I went to check out. Despite explaining that I was never informed of a cost or a cutoff time, the hotel refused to remove the charge. I...
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Joan L said...
Great Madrid Holiday
Travelled on 12/2025
The hotels location is great since its just along Gran Via. The hotel is quaint and clean. Our room has just the right space needed for our luggages. The cleaning staffs were very helpful. The receptionists were all kind and informative. Our breakfast was always good and a particular staff, Elaine, a fellow Filipino makes it more meaningful since she can help us understand better some inquiries we needed. Overall, ...
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arjanmnl said...
Great little stay
Travelled on 12/2025
Lovely stay at Petit Palace Triball. Cozy clean rooms and super attentive staff, room issue fixed right away. Perfect base to explore Madrid on foot, easy walk to sights and shops. Would happily come back....
Sergio G said...
Excelente stay in Madrid Grand Via
Travelled on 12/2025
Location couldnt be better
All staff is very professional and always with a smile
Rooms are big and comfortable
Breakfast is excellent
I really recommend this Hotel!...