Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 2302 Reviews
Traveller ReviewsRanked #49 of 571 hotels in Madrid
Traveller Rating
Excellent
1555
Very Good
534
Average
146
Poor
41
Terrible
26
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
darren m said...
Fantastic Location & Breakfast, But Noise May Be an Issue for Light Sleepers
Travelled on 05/2026
Its a difficult one to review because I chose this hotel largely for its location and excellent reviews and overall, it really is a lovely small hotel.
Location You couldnt ask for a more central spot. The hotel is right on Gran VÃa, directly opposite the flagship Primark store, so the moment you step outside, youre in the heart of Madrid. Public transport is extremely convenient, with metro stations and buse...
Read more
My wife and I stay at this hotel twice a year due to its location on Gran Via and super friendly staff. It is within walking distance to every area of interest . It is a good value and highly recommended. A big thank you to Alicia, Carmen, Julita, Mayde, Paula, Nohelia, and the room service staff. See you next year....
janetaX6758EM said...
Very pleasant staff turned a 2 hotel into a 3
Travelled on 03/2026
At first we weren't sure about this hotel: Cons - Small room, 1 chair, ac not on for the season yet so no air movement, the room window overlooked Primark, the door was across from the elevator. We had to ask for a kettle and cups (no coffee, tea/sugar/creamer offered). No english TV channels. The plastic sweep on bathroom glass door torn, black satin draperies, harsh lighting/no lamps. (Over $250per night on Expedia...
Read more
Leemor K said...
Good location however hotel did not provide full transparency and was clear on late checkout policy. Hotel charged extra
Travelled on 02/2026
I had a decent stay at Petit Palace Triball until my departure day. When I asked for a late checkout, the staff told me it was 'fine' and granted the request without mentioning any specific time limit or that I would be charged. I was shocked to find an additional fee on my bill when I went to check out. Despite explaining that I was never informed of a cost or a cutoff time, the hotel refused to remove the charge. I...
Read more