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Reviews
Tripadvisor Traveller RatingBased on 2292 Reviews
Traveller ReviewsRanked #46 of 568 hotels in Madrid
Traveller Rating
Excellent
1548
Very Good
532
Average
146
Poor
41
Terrible
26
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Houda M said...
Great Location and Comfortable Family Stay
Travelled on 04/2026
Very well-located hotel on Gran Vía, close to everything: shopping, restaurants, cafés The breakfast is decent and varied. My children and I really enjoyed our stay. The staff were friendly and helpful, and the rooms were clean and comfortable. We will definitely return soon....
ezmorales76 said...
Location, location, location
Travelled on 03/2026
My wife and I stay at this hotel twice a year due to its location on Gran Via and super friendly staff. It is within walking distance to every area of interest . It is a good value and highly recommended. A big thank you to Alicia, Carmen, Julita, Mayde, Paula, Nohelia, and the room service staff. See you next year....
janetaX6758EM said...
Very pleasant staff turned a 2 hotel into a 3
Travelled on 03/2026
At first we weren't sure about this hotel: Cons - Small room, 1 chair, ac not on for the season yet so no air movement, the room window overlooked Primark, the door was across from the elevator. We had to ask for a kettle and cups (no coffee, tea/sugar/creamer offered). No english TV channels. The plastic sweep on bathroom glass door torn, black satin draperies, harsh lighting/no lamps. (Over $250per night on Expedia...
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Leemor K said...
Good location however hotel did not provide full transparency and was clear on late checkout policy. Hotel charged extra
Travelled on 02/2026
I had a decent stay at Petit Palace Triball until my departure day. When I asked for a late checkout, the staff told me it was 'fine' and granted the request without mentioning any specific time limit or that I would be charged. I was shocked to find an additional fee on my bill when I went to check out. Despite explaining that I was never informed of a cost or a cutoff time, the hotel refused to remove the charge. I...
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Joan L said...
Great Madrid Holiday
Travelled on 12/2025
The hotels location is great since its just along Gran Via. The hotel is quaint and clean. Our room has just the right space needed for our luggages. The cleaning staffs were very helpful. The receptionists were all kind and informative. Our breakfast was always good and a particular staff, Elaine, a fellow Filipino makes it more meaningful since she can help us understand better some inquiries we needed. Overall, ...
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