Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 3366 Reviews
Traveller ReviewsRanked #234 of 568 hotels in Madrid
Traveller Rating
Excellent
1530
Very Good
1119
Average
399
Poor
176
Terrible
142
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
ashvin30 said...
The first & only hotel of the trip with the looks & feel of an exquisite property.
Travelled on 04/2026
Choosing hotels blindly over the internet is a tough job. There were no prior recommendations for this hotel & I spent hours on the internet looking for Madrid hotels. First it was that one, then another. Finally, it was Peurta because it fit our budget well.
When we arrived at the hotel at about 4pm, we were somewhat exhausted. Having left Marbella at 9, we had to take a train from Malaga/Antequera at 1pm. The wait...
Read more
Gee R said...
Amazing stay!!
Travelled on 04/2026
I had a wonderful time in this hotel. The amenities was superb, super clean and modern facilities. Staff are friendly and considerate to all our request. Rooms are greatly designed and functional at the same time. Stunning view of the city from our room at night. Great to hang-out at the top bar/restaurant. We had to leave for a trip in Segovia so we have to miss our breakfast, instead Sergio and the staff made sure ...
Read more
Giselle J said...
Thank you to Sergio
Travelled on 04/2026
Me and my husband stayed in this hotel for 4 nights. Loved the breakfast, lots of selection. The room is beautiful with stunning views from our window. Most of all I would like to say thank you to Sergio from the hospitality team for making sure that we wont missed our breakfast for our trip. Highly recommend. Will definitely come back....
notwaltermitty said...
Great for First-Timers to Madrid
Travelled on 09/2025
Hotel Puerta America was a great choice for our recent visit to Madrid. We chose it because it wasnt too far from the airport, but also located close to public transport (with two subway stops within a ten minute walk).
Service was good, and the decorations for the hotel were a stand-out. Beware if youre a coffee or tea drinker, there are no kettles in the room.
We didnt try the breakfast, and found ourselves at...
Read more
Lauren G said...
An architectural marvel that falls a bit short
Travelled on 09/2025
I recently stayed at the Hotel Puerta America for a week and came away with mixed feelings. The hotel is a genuinely interesting concept, with each floor designed by a different world-renowned architect. Its a feast for the eyes and unlike any other hotel Ive stayed at. My room offered the most incredible view Ive ever had from a hotel room, and the bed was, without a doubt, the comfiest Ive ever slept in.
The ...
Read more