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Puerta America Madrid
Holidays to this hotel start from only
From only £ 482 pp
Tripadvisor Traveller Rating 
Based on 3355 Reviews
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Overview
Hotel Overview
Features
Hotel Features
Best Prices
Best Prices
Overview
Official Rating:
Items marked with * incur extra charges which are payable locally.
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Restaurant
- Gym
- Bar
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Restaurant
- Gym
- Bar
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Restaurant
- Gym
- Bar
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Restaurant
- Gym
- Bar
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Restaurant
- Gym
- Bar
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Restaurant
- Gym
- Bar
Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller Rating Based on 3355 Reviews
Based on 3355 ReviewsTraveller Reviews Ranked #245 of 555 hotels in Madrid
Traveller Rating
Excellent
1525
Very Good
1118
Average
396
Poor
176
Terrible
140
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
notwaltermitty said...
Great for First-Timers to Madrid
Travelled on 09/2025
Hotel Puerta America was a great choice for our recent visit to Madrid. We chose it because it wasnt too far from the airport, but also located close to public transport (with two subway stops within a ten minute walk).
Service was good, and the decorations for the hotel were a stand-out. Beware if youre a coffee or tea drinker, there are no kettles in the room.
We didnt try the breakfast, and found ourselves at...
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Lauren G said...
An architectural marvel that falls a bit short
Travelled on 09/2025
I recently stayed at the Hotel Puerta America for a week and came away with mixed feelings. The hotel is a genuinely interesting concept, with each floor designed by a different world-renowned architect. Its a feast for the eyes and unlike any other hotel Ive stayed at. My room offered the most incredible view Ive ever had from a hotel room, and the bed was, without a doubt, the comfiest Ive ever slept in.
The ...
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yusra m said...
Turned a Rough Day Into a Wonderful Experience
Travelled on 09/2025
From start to finish, this hotel delivered an amazing experience. After a very stressful day with airline delays and lost baggage, the staff went above and beyond to help me. They let me wait in the lobby, use their phone to contact my airline, and treated me with nothing but kindness and professionalism.
The room itself was excellentclean, comfortable, and the perfect place to relax after such a long day. Their se...
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Michelle W said...
Dark & dreary, 3* at best!!
Travelled on 07/2025
On arriving our room wasn't ready and we were told to come back! We asked where we could go and was told a number 1 bus would take us to the city (isn't within walking distance). On arrival back at the hotel we were told our room number on the 11th floor. The landing of this floor is dark and dreary and the room not much better!!!!
No mini bar like the hotel states other than 2 bottles of water! No Tea and coffee ma...
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Marvin A said...
Not a 5-Star HotelMore Like a 2
Travelled on 07/2025
Puerta America Madrid was a major letdown. Its marketed as a luxury 5-star property, but in reality, it felt more like a 2-star experience. I stayed on the Zaha Hadid floor, which, while visually interesting, was completely covered in dustterrible for anyone with allergies. The room design was so focused on being cool and unconventional that it sacrificed basic comfort and usability. Nothing felt intuitive or gue...
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