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Reviews
Tripadvisor Traveller RatingBased on 2124 Reviews
Traveller ReviewsRanked #214 of 555 hotels in Madrid
Traveller Rating
Excellent
479
Very Good
872
Average
537
Poor
151
Terrible
85
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ciaran F said...
Great value for money
Travelled on 11/2025
Located just off the Gran Via this hotel is close to the metro stop. Surrounded by restaurants and bars plus all the shops on the main street there is plenty to keep you occupied.
Helpful staff - lent my brother an umbrella when is was raining....
Marcel N said...
Nice stay & great location
Travelled on 09/2025
Nice hotel. Good location. lots of restaurants and interesting sites within walking distance. Palacio Real, El Retiro Gardens. Prado museum etc
Room # 325 was OK. TV remote did not work. We complained and they put in new batteries. Still did not work. TV hangs crooked also. Otherwise OK.
We were there during finish of La Vuelta and experienced Palistinian protest riots from close by. But we were safe.
ASK FOR DAVID A...
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Kelli Y said...
great, central hotel
Travelled on 08/2025
Stayed for 1 night last Saturday and its a lovely hotel in a central area. We managed to check into the hotel early, with complimentary wine and snacks for my partners birthday the day before. The room was clean, we had a room with a balcony overlooking Gran Via....if you want to find fault you will...the skirting board was damaged but this was probably scruffed by customers/suitcases more than anything else so you c...
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glenrossfinancial said...
Excellent stay, loved it
Travelled on 07/2025
What a great place, I think they upgraded our room as we had a reasonably sized room with a lovely view of the Main Street from a high floor. Their service was excellent, breakfast was superb and the location was faultless. The double glazing was incredible as we couldnt hear any street noise...
mattpoonin said...
Disappointing Service and Rude Staff
Travelled on 01/2025
My experience at this hotel was far from satisfactory. Upon check-in, we were assisted by a friendly blonde staff member who was accommodating. We had a reservation and politely inquired if a twin room (two separate beds) could be arranged. Shortly after, a staff member named Alfonso rudely intervened, stating that a twin room was unavailable as the hotel was fully booked. When I asked what the alternative was, he sh...
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