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Reviews
Tripadvisor Traveller RatingBased on 282 Reviews
Traveller ReviewsRanked #72 of 568 hotels in Madrid
Traveller Rating
Excellent
224
Very Good
33
Average
11
Poor
5
Terrible
9
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
volkanb748 said...
They are counting 50 cents cost
Travelled on 03/2026
Location is great on the gran via.
Rooms are not bad but some noise come from behind the bed. Second thing is hot water is not available when we check in.
I can say that you dont get breakfast or dont use rooftop. I want to explain one issue which we faced. We see coffee machine and kettle at the reception&breakfast area. We just want to take some hot water and espresso, but one guy come from kitchen and he said tha...
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docarva said...
No privacy in the bathroom
Travelled on 03/2026
The rooms are nicely designed, and the bed is very comfortable. However, the bathroom setup is a major drawback. There is no proper door, and the space is completely open. The toilet is enclosed in a glass cubicle, offering very little privacy. If you are sharing the room, this can feel quite awkward and uncomfortable. Breakfast is quite basic. Overall, its a decent hotel with some strong points, but I would only re...
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gailpL2086TG said...
How the front desk personnel can ruin your experience at a hotel
Travelled on 03/2026
Hotel Review: Room Mate Macarena, Madrid (March 1419)
I arrived at the hotel around 7:00 a.m. after a long, 10-hour flight and went straight to check in. Although I was not greeted upon entering, despite two staff members being present at the front desk, a young blond male staff member did inform me that a room was available early, well before the official 3:00 p.m. check-in time. I appreciated this, as I was extrem...
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Sally H said...
Stylish, Good Value and a Cracking Location
Travelled on 02/2026
This was our first experience of the Room Mate brand and we had a great stay. The group currently has 5 hotels in Madrid, we were attracted to the Macarena branch due to the glowing reviews and fabulous Gran Via location. Check-in was friendly and helpful, as were the lovely staff in the restaurant/cafe bar. Breakfast was included, it offered a good variety of buffet items, served till a very agreeable 12pm! Alongsid...
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rossonero90 said...
A very good hotel in a great location
Travelled on 01/2026
I really enjoyed my stay here and would consider returning, though a few slight tweaks to the hotel could make it even better.
The location is on Gran VÃa, next to Callao metro. Its walkable to so many places in the centre, and about 15-20 mins to the main museums.
The room was on the smaller side (I booked the second smallest category), so be aware of this. Noise was non existent even being on Madrids busiest st...
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