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Flights Updated (pp)
Santos Agumar Atocha
Holidays to this hotel start from only
From only £ 265 pp
Tripadvisor Traveller Rating 
Based on 1706 Reviews
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Overview
Hotel Overview
Features
Hotel Features
Best Prices
Best Prices
Overview
Official Rating:
Items marked with * incur extra charges which are payable locally.
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Restaurant
- Bar
- 24-hour reception
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Restaurant
- Bar
- 24-hour reception
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Restaurant
- Bar
- 24-hour reception
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Restaurant
- Bar
- 24-hour reception
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Restaurant
- Bar
- 24-hour reception
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Restaurant
- Bar
- 24-hour reception
Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller Rating Based on 1706 Reviews
Based on 1706 ReviewsTraveller Reviews Ranked #257 of 568 hotels in Madrid
Traveller Rating
Excellent
332
Very Good
731
Average
431
Poor
141
Terrible
71
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
tripnat1 said...
Comfortable and convenient
Travelled on 03/2026
The staff here were the friendliest I've ever encountered in Spain, both on reception and in the restaurant. The rooms and decor are dated and could do with some attention, but everything was clean and comfortable and I had a really good night's sleep....
Gugjit Jack H said...
review above
Travelled on 02/2026
This hotel was a complete disapointment Hotel Management including Roberto was given 2 written requests to fix the problem and his solution was unacceptable. Do not use this franchise hotels Santos. we arrived for a 3 day and had a baking room that had no air conditioning hotel said they don't put on air conditioning in winter the claim previous week was 10 degrees we had 19 to 20 for our 3 days. on the final day R...
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muttibey said...
Disappointment
Travelled on 02/2026
Rooms are super old and dusty. A facelift and/ or renovation is needed . Telephone reception is terrible anywhere in the hotel. WiFi is also very poor. It comes and goes. Anyway not a good experience this time....
Lee C said...
Shocking - THEFT from Room - do not stay at this hotel.
Travelled on 12/2025
Shocking - do not stay at this hotel.
I stayed Friday 12th, through Monday 15th. On Sunday, while we were out, someone accessed our room with a key and stole a credit card [which they tried to use less than a mile from the hotel].
When I informed the staff, all I was told was, wait for the manager in the morning. When I went to find the manager next morning he was not there but left a message to report to the pol...
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ANTONINO GIOVAN... S said...
A good experience
Travelled on 08/2025
Personnel were very kind, the room was beatiful and clean. I think it would be appreciated if you would pay more attention to menu planning. More variety, please! And a personal regret: why orange juice is absent from the menu of lunch or dinner? It isn't Dom Perignon, isn't it? Anyway, I had a good experience....
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