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Reviews
Tripadvisor Traveller RatingBased on 1405 Reviews
Traveller ReviewsRanked #179 of 535 hotels in Madrid
Traveller Rating
Excellent
585
Very Good
541
Average
190
Poor
58
Terrible
31
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Liviu S said...
Superb!
Travelled on 02/2025
The room is very good for couples. The breakfast is not very varied but is tasty. If you want the churros you must go before 8:00. The room is very clean and warm. The hallways are very beautiful with an old style. The courtains are very good for darkness. Around the corner is the metro station and you can visit the most important places without changing (Line 2)....
Redi_Ajazaj said...
A refined stay in heart of Madrid.
Travelled on 01/2025
The Sercotel Gran Hotel Conde Duque offered a refined and comfortable stay in a fantastic location. From the moment we arrived, we were impressed by the hotel's elegant ambiance and the friendly, attentive service of the staff.
The hotel itself exudes a classic charm, with a beautifully appointed lobby and well-maintained facilities. Our room was clean, comfortable and well-equipped, providing a quiet and relaxing r...
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Gunilla P said...
Perfect hotel in a perfect Location!
Travelled on 01/2025
Small cozy hotel in a perfect location. Easy walk to the Metro and we walked to most of our destinations. Very quiet as the hotel is not on a busy road. Lots os excellent restaurants nearby. Staff were very friendly and attentive. Beds were wonderful and the breakfast was fantastic! This will be our hotel for all future trips to Madrid!...
Maggie A said...
ZERO stars for theft hotel
Travelled on 12/2024
Your belongings are NOT safe here. WORST hotel. Visited Spain several times and never had an act of theft like this and what seems to be within the workers of the hotel. I was given zero assistance by the administrator -Miriam Cobas Blanco. Only a " it's not our problem" type of attitude. My purses, jewelry, glasses, watch, money, and other valuable belongings..all gone. I had to file a report with the authorities wi...
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Tracy B said...
Ok hotel
Travelled on 11/2024
Rooms were very small & windows were blocked out because they looked at the air conditioning units. Bathtub was quite high so difficult to get in & out of (I'm 5'8"). Rooms need to be updated. Staff and breakfast was wonderful. Great location, we walked to many sights. Nice restaurants & cafes close by. ...