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Reviews
Tripadvisor Traveller RatingBased on 1108 Reviews
Traveller ReviewsRanked #224 of 531 hotels in Madrid
Traveller Rating
Excellent
375
Very Good
442
Average
163
Poor
71
Terrible
57
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Cor D said...
We had a great stay in Silken Puerta Madrid
Travelled on 05/2024
Very nice hotel. Super clean, friendly and helpful staff, nice breakfast, great beds. The only downside is it's a 20 minutes walk from the nearest metro station (which can be a bit far after strolling through the city the whole day). Public transport to and from the airport by bus is subject to improvement. Overall 4/5....
JustinPetersen said...
More of a stopover and less of a stay place!
Travelled on 05/2024
I went here for a vacation and it has some good things going for it, it's so close to the airport, about a 5 minute Uber, luckily I had a friend pick me up from Madrid airport and we were there in minutes.
Check-in was very quick and the hotel although big is easy to get around, the elevators have glass so you can look into the lobby which is a great touch, although the curved glass at night screws with your percept...
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298meilinl said...
Visit Madrid
Travelled on 11/2023
Average hotel. My room has a kettle but no tissues. Breakfast is boring as it is the same thing with daily oily friend egg and melon that needs further cut as some portion are simply impossible to eat. Room is average - probably it is a stop for most tour buses to come. Chambermaids are too busy and refuse to offer help when I asked for a plastic spoon. The public bus 146 takes visitors to Callao, Retiro Park and Ci...
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Jarrod C said...
Disappointed experience
Travelled on 10/2023
Avoid if possible. Staff were rude, argumentative and unhelpful. Room was unfortunately dirty, TV didn't work and the breakfast was terrible with half the items advertised missing each day. I'm hoping it was a bad timing and the accommodation isn't mutually like this, but we had an awful time and won't return. ...
Francesca M said...
Solo trip
Travelled on 09/2023
My first solo trip and it was amazing, everyone was so lovely and friendly I dont talk Spanish one bit but staff was happy for me to use google translate and I felt really comfortable there would definitely go back was amazing, I love I had the best burger in the hotel and the local restaurant are lovely and very welcoming, I went to gran via on the metro, metro is super easy to use once I got help to get a ticket ...
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