Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 2731 Reviews
Traveller ReviewsRanked #93 of 571 hotels in Madrid
Traveller Rating
Excellent
1323
Very Good
833
Average
307
Poor
147
Terrible
121
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
ybentayeb said...
Bad value for money
Travelled on 05/2026
Bad breakfast and coffee, noise in room, slow elivator and need two different elevators to get to the room, they dont refill water daily so only once, staff not asking what can be improved. I have had better service in hostels and 1-2 star hotels...
shayanshir said...
Sean
Travelled on 05/2026
Good hotel with friendly staff, spacious rooms and nice atmosphere. Note that this place is more on the European end of the spectrum of the hotels. Therefore, some aspects of the room like the size of the couches, bed or luggage holder happens to be smaller, and the air conditioning may not be as strong as you may like or need. Otherwise, an excellent hotel to visit, especially if you need to be near the center of th...
Read more
Ray C said...
Exceptionally Good!
Travelled on 05/2026
Excellent location in the center city close to the theater district, the Madrid Palace, great restaurants, and many tours. The staff and facilities are exceptional and helpful in every way. We could not have had a better experience. It was delightful!!...
Leo B said...
Good stay, good location but no water boiler and coffee/tea set in the room
Travelled on 03/2026
We stayed at Vincci Capitol Hotel from 713 March, and overall it was a very pleasant experience. The hotel upgraded us to a room with a view, and from Room 620 on the 6th floor we had a nice view of Gran Vía
The location is excellent, right in the center and in front of metro station Callao. Most major attractions in the city center are within a short walking distance of about 515 minutes, which made sightseeing ve...
Read more
anatbferreira said...
Not coming back
Travelled on 02/2026
The air conditioner wasn't working. It was so bad that I had to change rooms at 2 AM. The staff's solution was to open the window, but we were facing Gran Via. I specifically requested a room facing the other street, only to be moved to a different floor, still facing Gran Via. I came to this hotel to rest and fix jet lag after a 20-hour flight from a different timezone.
Maintenance is needed, and the wallpaper and ...
Read more