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Reviews
Tripadvisor Traveller RatingBased on 2710 Reviews
Traveller ReviewsRanked #91 of 563 hotels in Madrid
Traveller Rating
Excellent
1307
Very Good
830
Average
307
Poor
146
Terrible
120
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Leo B said...
Good stay, good location but no water boiler and coffee/tea set in the room
Travelled on 03/2026
We stayed at Vincci Capitol Hotel from 713 March, and overall it was a very pleasant experience. The hotel upgraded us to a room with a view, and from Room 620 on the 6th floor we had a nice view of Gran Vía
The location is excellent, right in the center and in front of metro station Callao. Most major attractions in the city center are within a short walking distance of about 515 minutes, which made sightseeing ve...
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anatbferreira said...
Not coming back
Travelled on 02/2026
The air conditioner wasn't working. It was so bad that I had to change rooms at 2 AM. The staff's solution was to open the window, but we were facing Gran Via. I specifically requested a room facing the other street, only to be moved to a different floor, still facing Gran Via. I came to this hotel to rest and fix jet lag after a 20-hour flight from a different timezone.
Maintenance is needed, and the wallpaper and ...
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Tara q said...
Amazing
Travelled on 02/2026
Great hotel great service great staff especially from the resection christina p and victoria thanks alote...
Alvarogr0 said...
Supreme
Travelled on 02/2026
An historic building in the heart of the city, with an impeccable staff and rooms with open sky panoramic views of Madrid.
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