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Reviews
Tripadvisor Traveller RatingBased on 1853 Reviews
Traveller ReviewsRanked #51 of 557 hotels in Madrid
Traveller Rating
Excellent
953
Very Good
566
Average
198
Poor
84
Terrible
52
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
597melisy said...
Disappointing
Travelled on 12/2025
We were given a room with a locked, completely blacked-out window, which felt extremely claustrophobic. The hotel claimed this was the room we had booked; however, the only description provided at the time of booking was that it was interior facing, with no indication that there would be no natural light or an inaccessible window. When we requested to change rooms, we were charged an additional fee. While the hotel...
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Assaf W said...
This has the best value for your money
Travelled on 11/2025
I wholeheartedly recommend this propertyit stands as the finest hotel in Madrid. The location is unbeatable, the rooms are delightfully comfortable and pristine, and the breakfast is exceptional. The level of service provided by the team is superb; they are kind, friendly, and truly focused on hospitality. A massive thank you to Alba for her personalized efforts, which made our stay unforgettable. This hotel, partic...
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alun26jones said...
Hotel review
Travelled on 11/2025
The cental location is exellent, with a very comfortable room and bathroom.
Breakfast was of a high standard with a large range of pastries.
The cooked breakfast could have been hotter with larger heated plates provided would have helped.
I would definitely book this hotel again when visiting Madrid.
Nice calming atmosphere and helpful staff....
Babushtela said...
Perfect stay
Travelled on 10/2025
Location was perfect, next to the main sightseeing and shopping places. Reception was friendly with welcome cookies. Room was small but cute, very quiet and with an amazing terrace. All in all everything was perfect for our stay...
hkebdenaa said...
Bad reception
Travelled on 10/2025
The people working behind the reception not friendly not helpfull The beds to soft can do much better...