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Reviews
Tripadvisor Traveller RatingBased on 2280 Reviews
Traveller ReviewsRanked #129 of 555 hotels in Madrid
Traveller Rating
Excellent
1067
Very Good
814
Average
237
Poor
92
Terrible
70
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
eileend930 said...
Short city break
Travelled on 10/2025
Nice hotel. Good location near metro. Rooms very clean and comfortable. Staff friendly.
Terrace closed despite good weather.
No information given on restaurant or breakfast. Lighting in bathrooms connected to main light. Very inconvenient at night. ...
Kamesam S said...
Excellent location, and nice hotel.
Travelled on 09/2025
Location on Gran Via, walking distance to all the big shops. Friendly staff, Good sized rooms, comfortable beds, and nice decor. Reasonable price for the location and standard of facilities. I would definitely stay again....
jeni3136 said...
Unfriendly staff
Travelled on 08/2025
I wasn't a guest. I was on my way with my friends to the rooftop terrace party where our friends were waiting for us. The receptionist working late on the last Friday in August was extremely rude, impolite, and sexist. The unprofessional behavior toward us three women shocked us. We have all visited many highly rated hotels for professional meetings, but we have never seen this type of behavior. Receptionists are the...
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Benita H said...
Family trip
Travelled on 08/2025
We booked the room with breakfast, but since my son was unable to come for breakfast (due to a leg injury), the staff there wouldn't even let me take a piece of pastry into the room for him.We also went to the front desk three times for the room key until the key was usable for the room and gym...
CAG1 said...
Rooftop Bar Review - Lunch
Travelled on 08/2025
Sunday 31st August Review for rooftop bar and food
Had tried to come late on 30 Aug but it was shut as looked lovely from our accommodation opposite .
Lunch - only one other person on roof but we wanted for views before going home . Did not disappoint with panoramic views along Gran Via and beyond .
Served by attentive Sian . Portions huge . Food excellent quality . Nachos , potatoes , huge Wagyu burger and fri...
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