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Reviews
Tripadvisor Traveller RatingBased on 2287 Reviews
Traveller ReviewsRanked #126 of 559 hotels in Madrid
Traveller Rating
Excellent
1072
Very Good
817
Average
237
Poor
92
Terrible
70
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
833jurgenp said...
Just right for a short visit to Madrid!
Travelled on 01/2026
Good location, clean common areas and a big room and bathroom. Good enough for a short visit to Madrid. Nice breakfast spread, so make sure to add it to your rate....
eileend930 said...
Short city break
Travelled on 10/2025
Nice hotel. Good location near metro. Rooms very clean and comfortable. Staff friendly.
Terrace closed despite good weather.
No information given on restaurant or breakfast. Lighting in bathrooms connected to main light. Very inconvenient at night. ...
Kamesam S said...
Excellent location, and nice hotel.
Travelled on 09/2025
Location on Gran Via, walking distance to all the big shops. Friendly staff, Good sized rooms, comfortable beds, and nice decor. Reasonable price for the location and standard of facilities. I would definitely stay again....
jeni3136 said...
Unfriendly staff
Travelled on 08/2025
I wasn't a guest. I was on my way with my friends to the rooftop terrace party where our friends were waiting for us. The receptionist working late on the last Friday in August was extremely rude, impolite, and sexist. The unprofessional behavior toward us three women shocked us. We have all visited many highly rated hotels for professional meetings, but we have never seen this type of behavior. Receptionists are the...
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Benita H said...
Family trip
Travelled on 08/2025
We booked the room with breakfast, but since my son was unable to come for breakfast (due to a leg injury), the staff there wouldn't even let me take a piece of pastry into the room for him.We also went to the front desk three times for the room key until the key was usable for the room and gym...