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Reviews
Tripadvisor Traveller RatingBased on 8059 Reviews
Traveller ReviewsRanked #1 of 631 hotels in Mexico City
Traveller Rating
Excellent
7284
Very Good
576
Average
125
Poor
36
Terrible
40
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
SILVIANO L said...
Family breakfast
Travelled on 12/2025
Excellent service from Ricardo and Alejandro. Also the attention from hostess that offered wheelchair for my grandmother...
Kent H said...
Old Word Style in the Heart of Mexico
Travelled on 11/2025
This historic hotel is so beautiful and nicely appointed. The service team will blow you away with great service too - greeting us each day with open arms. The huge breakfast buffet overlooking the Zocalo, the center of Mexico was stunning. We were worried about transportation but we could always walk a couple of blacks and call an Uber or taxis were waiting. If you want to be in the center of everything, with i...
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We couldnt have asked for a better hotel. From the moment we arrived Emmanuel took amazing care of us. He gave us a grand tour, took awesome pictures of us throughout the hotel, recommended amazing restaurants and was just a pleasure to talk to. The Terrazza Restaurant at the hotel was also an excellent place to eat and hang out. Would definitely recommend come back....
Susan W said...
Birthday get away with friends.
Travelled on 11/2025
Best vacation ever!
Location and ambience of hotel were superb! Staff were personable as well as professional. Emanuel, Miguel and Cynthia went above and beyond to make our stay, and my birthday extra special! Highly recommend Gran Hotel...