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Reviews
Tripadvisor Traveller RatingBased on 8103 Reviews
Traveller ReviewsRanked #1 of 650 hotels in Mexico City
Traveller Rating
Excellent
7322
Very Good
579
Average
125
Poor
37
Terrible
40
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Steve S said...
Beautiful hotel in a very busy area
Travelled on 12/2025
We stayed at the hotel from Dec 19 - 27 with our 2 adult sons and had a very pleasant stay. It is located in the heart of the central historic district directly next to the Zocalo. It is very clean, the staff are very responsive and helpful, and the breakfast is great. However, if you are going to stay at the hotel during this period be prepared for a very busy time. The Zocalo has concerts and activities almost e...
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impromtutraveler said...
Mexico for Christmas
Travelled on 12/2025
We came to Mexico City for the holidays. We came for the history and the excellent food. The Gran Hotel is in the Zocolo district, most Americans would not feel safe here. It is a little crazy as it is the holidays and they celebrate big.
The hotel is beyond beautiful. When we first arrived they rolled out the red carpet. Now that we have been here several days the service is waning!!!! Our T.V. keeps disconnecting...
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madmadcat said...
Avoid this hotel in the weekends!
Travelled on 12/2025
The hotel is absolutely beautiful, the rooms are clean but they show their age, especially the bathrooms.
The restaurant on the terrace is breathtaking and the food is very good. The service at the restaurant and in the room is attentive. It's great to have the guests lounge to get sodas, coffees and teas any time of the day for free. The pastries in the lounge were stale, sadly.
The problem is the noise. We arriv...
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yasminl812 said...
Great and friendly service!
Travelled on 12/2025
We came to eat at the terrace restaurant and Lazaro Rodriguez and Ricardo were amazing and very attentive! They provided fast and friendly service! They were accommodating and helpful!...
crystal s said...
My husband and I had an incredible stay at Gran Hotel Ciudad de Mexico.
Travelled on 12/2025
My husband and I stayed at the Gran Hotel Ciudad de Mexico, and it was truly the best trip weve ever had. From the moment we arrived, the experience was exceptionalstarting with the doormans warm welcome, followed by the friendly and professional front desk staff, and every team member we encountered throughout our stay. The level of service made us feel valued, comfortable, and completely at home.
We were also in...
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