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Reviews
Tripadvisor Traveller RatingBased on 8072 Reviews
Traveller ReviewsRanked #1 of 641 hotels in Mexico City
Traveller Rating
Excellent
7294
Very Good
577
Average
125
Poor
37
Terrible
40
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
madmadcat said...
Avoid this hotel in the weekends!
Travelled on 12/2025
The hotel is absolutely beautiful, the rooms are clean but they show their age, especially the bathrooms.
The restaurant on the terrace is breathtaking and the food is very good. The service at the restaurant and in the room is attentive. It's great to have the guests lounge to get sodas, coffees and teas any time of the day for free. The pastries in the lounge were stale, sadly.
The problem is the noise. We arriv...
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yasminl812 said...
Great and friendly service!
Travelled on 12/2025
We came to eat at the terrace restaurant and Lazaro Rodriguez and Ricardo were amazing and very attentive! They provided fast and friendly service! They were accommodating and helpful!...
crystal s said...
My husband and I had an incredible stay at Gran Hotel Ciudad de Mexico.
Travelled on 12/2025
My husband and I stayed at the Gran Hotel Ciudad de Mexico, and it was truly the best trip weve ever had. From the moment we arrived, the experience was exceptionalstarting with the doormans warm welcome, followed by the friendly and professional front desk staff, and every team member we encountered throughout our stay. The level of service made us feel valued, comfortable, and completely at home.
We were also in...
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Celia I said...
Incredible Views and Outstanding Service.
Travelled on 12/2025
This place is amazing! The views are spectacular, in an amazing location!
We had a party of 16 and the service was outstanding. The servers: Victoria, Marcelo, Fredy & Alfredo were very attentive and friendly! I highly recommend this restaurant!...
SILVIANO L said...
Family breakfast
Travelled on 12/2025
Excellent service from Ricardo and Alejandro. Also the attention from hostess that offered wheelchair for my grandmother...