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Reviews
Tripadvisor Traveller RatingBased on 3949 Reviews
Traveller ReviewsRanked #9 of 650 hotels in Mexico City
Traveller Rating
Excellent
3142
Very Good
561
Average
157
Poor
41
Terrible
48
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Enoon M said...
5 star service, 2 star hotel (maybe motel?)
Travelled on 01/2026
Really pleasant staff, really poor hotel.
On the bright side, the staff does try to be incredibly sweet and attentive. Everyone except the reception staff (relatively rude) is so exceptionally nice and proactive. And the lobby is beautiful
Besides that, - the rooms are dated, mine stunk of sewage from the bathroom - even after a maintenance worker came to try to fix it, views are backs of other buildings and the ho...
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789autumns said...
Great Service
Travelled on 01/2026
Wonderful professional staff. Elias was very helpful with answering all of my questions with translation. I enjoyed my stay and will come again!...
Sarah N said...
Family trip
Travelled on 01/2026
Everything was amazing and hands down the best. Herritage cafe was an outstanding experience, food and service equally....
IxChel3300 said...
Some good, but serious safety and customer service issues
Travelled on 01/2026
We recently stayed here for four nights in a Sky Suite. The room is very nice, but needs updating to address some quirks. There is a needed plug in on the floor that is elevated so that I kept tripping over it to access the coffee maker. They need to have an electronic control for the curtains, because to get them closed, you must maneuver behind the tv and the shower button was stuck and required maintenance to...
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Cynthia P said...
Extraordinary Service
Travelled on 03/2025
Although the Hotel Marquis Reforma offers superior accommodations and excellent service, this review is about the kindness and the human touch that one particular manager shared with a guest after her husband unexpectedly passed away while on holiday in Mexico City. Not only did Monica assist my mother in all the official steps required after such an event, she remained available and offered her continued assistance...
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