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Reviews
Tripadvisor Traveller RatingBased on 1695 Reviews
Traveller ReviewsRanked #49 of 650 hotels in Mexico City
Traveller Rating
Excellent
908
Very Good
514
Average
170
Poor
64
Terrible
39
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Leslied2 said...
Wonderful Experience and I Thank Them!
Travelled on 01/2026
I moved to NH at the last minute after having a bad experience at a nearby hotel that was more highly rated on TripAdvisor but NH far excelled above the other hotel. From the minute you walk inside the folks are super service oriented and it's peaceful and beautiful maintained. The rooms are very plush and comfortable and have everything you might need. If you call for something they come right up. I never had a need...
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bforbwv said...
Perfect
Travelled on 11/2025
Have stayed here several times and its a perfect location for the historical center.always clean cold water out all day coffee in the morning.nothig bad to say...
Sharon P said...
Breakfast experience
Travelled on 11/2025
Fernando and Erick were very verfriendly, warm, always topped my coffee, breakfast was lovely, good selection, tasty,...
430greatlakes said...
Enjoyed Our Time Here
Travelled on 09/2025
We enjoyed our stay at the hotel. The staff were generally quite friendly, and the place is well located and quiet, in spite of being on a busy street. It's very close to the Zócalo and Zócalo metro stop in the lovely historic central district. Two other metro stops (Allende and Isabel la Católica) are several blocks away (all 3 make sense to use depending upon your route). There is no heating (usually unnecessary) b...
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JOSIE M said...
Restaurant review of the NH Collection mexico
Travelled on 10/2025
My experience was fantastic in regards to the hotel overall but especially the restaurant staff Tamar and Jorge!!! These 2 employees were on top of it and always attended with kindness and humility. No matter what time came to restaurant they smiled and welcomed you in evennnn if there was nobody in the whole place...thank you to them...