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Reviews
Tripadvisor Traveller RatingBased on 2397 Reviews
Traveller ReviewsRanked #1 of 3 hotels in North Miami Beach
Traveller Rating
Excellent
905
Very Good
749
Average
351
Poor
189
Terrible
203
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Jolene H said...
Unresolved Issues with room change, Overcharges, and Unfulfilled Promises
Travelled on 08/2024
I am writing to express my extreme dissatisfaction with my recent stay at Double Tree Resort & Spa by Hilton Ocean Point-N Miami Beach hotel. Upon arrival on Saturday August 31, 2024, I was immediately disappointed by the condition of the room. The hotel had a strong unpleasant odor. The paint was peeling, the door lock was broken, the furniture was old and broken, the plugs did not work, and the sheet on the bed was...
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jack r said...
They won't hesitate to threaten you.
Travelled on 06/2024
Was woken up this morning by Maher Abdel-aziz the "front office manager" who brought a security guard with him to immediately bring me down to the lobby to provide a credit card. I was told if I did not they would call the police.
Just because your front desk lady forgot to do her job correctly at check-in you don't bring security to threaten guests.
Worst hotel experience. 100% staff's fault. This was our 5 year wed...
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Dream51429448114 said...
Ruddy our waiter/bartender!!
Travelled on 05/2024
Today is our first day at the resort and it happened to be our grandsons 16th birthday. Ruddy at the restaurant was kind enough to bring our grandson a dish of chocolate gelato on the house to help him celebrate!! We truly appreciated his kindness! And we LOVE our suite!! Great resort!!...
Traveler630689 said...
One of the Worst Hotels In Miami Beach
Travelled on 05/2024
This Hotel is in pretty bad shape in all sense of the word. There is rust everywhere, from the sprinkler heads to simple things like the refrigerator doors of the pool area. Roofing surfaces are rusted and the rooms are falling apart. Our room had a loose tile in the bathroom and the wall paper coming off the wall. The latch on the balcony doors were not closing correctly and the overall appeal of the hotel is terrib...
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Kevin B said...
3rd-World level run-down. Actually, thats being unfair to 3rd world hotels
Travelled on 05/2024
Not a 4-star resort by any stretch, and the most poorly-maintained room Ive experienced in the past decade.
Our 2-bedroom ocean view suite had rusty fixtures, poorly patched and painted walls, a delaminating bedroom door that wouldnt close, the phone didnt work properly, stained table lamps, and another bedroom door that looked like itd has a head rammed through it before being poorly patched. The tea kettle in ...
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