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Reviews
Tripadvisor Traveller RatingBased on 5544 Reviews
Traveller ReviewsRanked #28 of 250 hotels in Miami Beach
Traveller Rating
Excellent
3716
Very Good
761
Average
420
Poor
292
Terrible
355
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Yvette G said...
STAY AWAY
Travelled on 06/2026
If youre the type of person who is willing to pay premium prices for a hotel and expects quality customer service in return, this is not the place for you.
I reached out regarding several issues and concerns during my stay, and the response I received from Salvador Cortes was dismissive and sarcastic, offering little more than an insincere sorry. When guests are paying top dollar, they should be treated with prof...
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Tunde O said...
Great food! EXCELLENT SERVICE. Rosa, Davide, Andres!! All next level!
Travelled on 05/2026
Rosa at the Eden rock Beach set up was wonderful. She was so kind and so patient and made me feel so seen while I was traveling solo on vacation. I will absolutely be back just to see Rosa....
Rose K said...
Family vacation
Travelled on 05/2026
Daniel e helped us at the beach and he was awesome!! He helped adjust the umbrella to better shade my ten month old, super thoughtful. Well definitely be coming back!...
Melvika S said...
Excellent time on Memorial Day
Travelled on 05/2026
We spent Memorial Day weekend at this beautiful resort and we had such an amazing time. We had a good experiences when we needed to upgrade our room, the staff was accommodating, making it so easy for us. We originally had king size room booked, but last minute one of my nieces ended up joining us so we had to upgrade to a suite. Jasmine from guest relations took care of us and made sure that our room was booked and...
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Quest34788730750 said...
A Memorable Memorial Day Weekend
Travelled on 05/2026
What an absolutely amazing experience! We went for my fiancé's birthday - needing to get out of the rainy NYC - and left needing more. Everyone was so incredibly nice, Rico at the Pool/Beach, to Gwendoline, who sang Happy Birthday when bringing the birthday breakfast (shoutout Jouo for getting that setup). For those whose names I didn't get - the staff at the pool, the porters, and folks manning the front desks - tha...
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