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Reviews
Tripadvisor Traveller RatingBased on 3130 Reviews
Traveller ReviewsRanked #3 of 9 hotels in Surfside
Traveller Rating
Excellent
1794
Very Good
618
Average
241
Poor
165
Terrible
312
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Alison K said...
Hotel is a thief
Travelled on 05/2026
This place is a joke. Hidden costs everywhere. And theyll charge you for stuff from the mini bar you didnt consume. I was treated like a thief and a liar when I called to inquire about additional charges. Dont stay here, this place will treat you like a fraudulent ex....
SilviaSPauloBrazil said...
Do not recommend
Travelled on 06/2026
The hotel is outdated and in urgent need of renovation. The rooms suffer from issues such as leaking ceilings and excessive noise, making the guest experience quite disappointing.
More concerning, however, is that the hotel's management simply does not function properly. Attempts to contact the property by phone or email go unanswered, and it is extremely difficult to obtain any assistance or response from the staff....
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Gregory A said...
Baby moon getaways
Travelled on 06/2026
Amazing room and staff and amazing location...
Navigator56638265153 said...
Exceptional staff
Travelled on 05/2026
Stayed at the Grand Beach with my family. Had the best relaxing time. From the moment we checked in, to the time we checked out , the staff in all departments and areas were so accommodating and made our stay perfect. Loved spending time at the lobby bar and grabbing a coffee at their coffee shop. Had a delicious breakfast with views of the ocean. Our room was clean and the beds and pillows were very comfy. The oce...
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veronica b said...
Daniel Bell hoy
Travelled on 05/2026
Gracias al Bell hay Daniel pude resolver mis problemas de envÃo d e paquetes. Esto hizo que mi estadÃa fuera más feliz. Gracias Daniel
Thanks to Bell and Daniel, I was able to resolve my package shipping issues. This made my stay much more enjoyable. Thank you, Daniel....