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Reviews
Tripadvisor Traveller RatingBased on 2623 Reviews
Traveller ReviewsRanked #126 of 233 hotels in Miami Beach
Traveller Rating
Excellent
578
Very Good
1061
Average
603
Poor
203
Terrible
178
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Yuliya D said...
You will be surprised
Travelled on 10/2024
The hotel is an older one but somewhat upgraded. Beds are very comfy and place is clean. We came to enjoy the beach but unfortunately it was rainy, but it made me look what else they offer. Every day where are free yoga classes and Gabriel is an excellent instructor who is there every morning and with such dedication and professionalism he is leading you to a better version of yourself. Thank you!
We cant control th...
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Chris K said...
Poor customer service, over booked and our rooms were not available.
Travelled on 09/2024
We booked several rooms for day use between our cruise and flights. We arrived to have find the hotel was over booked, our rooms not available, and instead of accommodating us, they kicked us out. Horrible customer service. Do not recommend....
John S said...
Did not honor the reservation of 30 guests. Rude manager.
Travelled on 09/2024
Our trip was planned months in advance. Confirmations were made periodically. Another Confirmation was made an hour prior to our arrival and was assured that everything was fine. Once we arrived, we were told that they overbooked and would not honor our reservation and threatened to call the police. We were a party of about 30 people and we were left stranded due to the abject incompetence of their management....
MS C said...
Room is out of order with broken toilet seat and shower drain clogged with pool of water
Travelled on 07/2024
I had boked a family room only because is it a oceanfront property on Miami beach, called downstairs after couple of hours, but they could find a room with a view-Next day Reception assured they will move my packed bags in a new room-As she did not have ready room, so the receptionist never put notes in the system.
Told them that I was coming late from shopping, sure enough I arrived after midnight, my bags were ins...
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378marylinp said...
We stay for 3 nights , 4days enjoy the swimming pool and the beach at the back of the hotel
Travelled on 08/2024
The room was space for two person, I found that the pillow are so soft which is didn't feel good at night.
The faucet in the bath tub is so complicated thatch was scared to open the first time coz it was very tight, so I force it to open but at my surprise it pour out excessively....