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Reviews
Tripadvisor Traveller RatingBased on 2666 Reviews
Traveller ReviewsRanked #129 of 239 hotels in Miami Beach
Traveller Rating
Excellent
590
Very Good
1068
Average
610
Poor
209
Terrible
189
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
TrailBlazer40657 said...
Terrible, terrible
Travelled on 12/2025
The hotel shows false images. The room was nothing like the images. The lobby was a dive and the room was a dump. The service staff was just there with a non scaring attitude. Trip Advil should do a review, the same with Expedia, which I will send my review....
barbie8784 said...
Good, basic hotel
Travelled on 12/2025
Close proximity to the beach - literally steps to the beach. Large, spacious lobby. One thing I have never seen before is a towel distributing machine in the lobby, which uses your room key to access beach towels. When my family arrived (early), due to disembarking from a cruise, our room wasn't ready yet, NBD. We were given a temporary key to access towels & to get back on property. Our room key didn't work & a ki...
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672dr said...
Really nice stay
Travelled on 12/2025
Really nice stay. Every single staff member was amazing. Haydee at the front desk was so kind and helpful. Housekeeping, valets, beach staff and groundskeepers were very friendly. Beach staff were so awesome and seemed happy to be there even on a windy and rainy day.
Restaurant staff had a big dinner they were preparing for a group and still went out of their way to make the ordering of dinner smooth. Fish tac...
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This was the most distressing hotel experience of our lives, completely ruining our family anniversary trip.
Despite a confirmed "Ocean View" booking through Agoda, the reception refused to honor it upon our arrival after a 7-hour drive. Exhausted and with a hungry baby, we were left stranded in the lobby for over 90 minutes with our bags. The staff was utterly clueless and unapologetic. One receptionist initially ag...
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Heath J said...
Needs a refurbishment.
Travelled on 11/2025
Great position on the ocean front for getting to the beach and plenty of restaurants around locally. However, on the website it doesnt state about parking and that the valet charge is $49/night. Which soon adds up after a few nights. The hotel has seen better days and does need a refreshment to the rooms and social areas. Overall we had an average stay at the hotel but enjoyed the area on south beach. The valet/park...
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