Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 2663 Reviews
Traveller ReviewsRanked #129 of 240 hotels in Miami Beach
Traveller Rating
Excellent
590
Very Good
1067
Average
609
Poor
209
Terrible
188
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
672dr said...
Really nice stay
Travelled on 12/2025
Really nice stay. Every single staff member was amazing. Haydee at the front desk was so kind and helpful. Housekeeping, valets, beach staff and groundskeepers were very friendly. Beach staff were so awesome and seemed happy to be there even on a windy and rainy day.
Restaurant staff had a big dinner they were preparing for a group and still went out of their way to make the ordering of dinner smooth. Fish tac...
Read more
This was the most distressing hotel experience of our lives, completely ruining our family anniversary trip.
Despite a confirmed "Ocean View" booking through Agoda, the reception refused to honor it upon our arrival after a 7-hour drive. Exhausted and with a hungry baby, we were left stranded in the lobby for over 90 minutes with our bags. The staff was utterly clueless and unapologetic. One receptionist initially ag...
Read more
Heath J said...
Needs a refurbishment.
Travelled on 11/2025
Great position on the ocean front for getting to the beach and plenty of restaurants around locally. However, on the website it doesnt state about parking and that the valet charge is $49/night. Which soon adds up after a few nights. The hotel has seen better days and does need a refreshment to the rooms and social areas. Overall we had an average stay at the hotel but enjoyed the area on south beach. The valet/park...
Read more
cpope77 said...
Nice hotel on the beach.
Travelled on 11/2025
Great location. Close to my conference without staying in the much higher priced hotels. This hotel was perfect for us. Walking/riding path right outside. Chairs, umbrella and beach towels included for beach. Rooms were clean and spacious. The buffet breakfast downstairs was $30 for what looked like just a normal hotel breakfast. We wanted better, fresher quality so we ate elsewhere. Staff was pleasant. We had a gre...
Read more
VeteranTraveler71 said...
Maybe the worst customer service in my 30+ years of travel
Travelled on 10/2025
I made a reservation for my niece and filed the appropriate documents for all charges to go onto my credit card.
When she checked in the front desk person insisted on using her card for incidentals. Even though the instructions were for ALL charges to go to my card.
It is now a week later and the funds have still not been refunded. I called the hotel and spoke with the front desk, explained the issue, she said ...
Read more