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Reviews
Tripadvisor Traveller RatingBased on 8720 Reviews
Traveller ReviewsRanked #6 of 158 hotels in Miami
Traveller Rating
Excellent
5681
Very Good
1961
Average
611
Poor
275
Terrible
193
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Veru N said...
Business & Wellness
Travelled on 12/2024
I was having a mental wellness setback before I checked in, and had to go for Art Basel and lots of professional meetings, and with the spa and room services and concierge and business center, I was able to triumph at the meetings, and restore my wellness to better than when I checked in. Wonderful hotel experience! Staff very good, the phone etiquette on the room service phone calls tho needs more hospitality / grac...
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DesertMatt2023 said...
First class all around.
Travelled on 12/2024
First class all over the hotel. Everyone was friendly and helpful and while the food and especially the hotel shop was way overpriced I enjoyed it all. Concierge woman ( forget her name) was a pleasure and always has a smile and willing to help even with my dumb questions....
Tonyb0628 said...
no sun
Travelled on 12/2024
pool has no sun after 1130. Don't stay there if you want some. safes never work in the room. Won't let you into their lounge ! Even though you are platinum elite. $40 for a cheeseburger is rough! even in Miami. Location is good. But I will stay somewhere else next time. Decor was nice for xmas...
Guide18392243535 said...
Intercontinental Miami ready for Christmas
Travelled on 12/2024
Wonderful hotel with huge lobby, all the amenities and great view.
The Intercontinental Club lounge was awesome with good food and drinks from 5pm to ?
Leslie provided great service and checked on me to make sure I was happy with the food and drinks. Of course, I was very happy!
Loved the Christmas decorations. Merry Christmas!...
Global11012090317 said...
There is no heat in the rooms during the winter
Travelled on 12/2024
Do not visit this hotel when its cold. I booked my 80 year old mom and her 81 girlfriend here in December only to discover that the hotel doesnt have heat in the rooms. They were offered blankets and a space heater. This was awful and unacceptable for such an expensive hotel....