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Reviews
Tripadvisor Traveller RatingBased on 374 Reviews
Traveller ReviewsRanked #62 of 500 hotels in Milan
Traveller Rating
Excellent
242
Very Good
70
Average
31
Poor
20
Terrible
11
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Eli E said...
Meh
Travelled on 11/2025
Don't like leaving negative reviews but this was just so-so. The staff are super nice and well-intentioned but there were a few things that weren't ideal.
-Room was facing the street and super noisy. We found the skylight somewhat hard to use and learned to live with the light streaming in during the morning.
-The shower was leaking heavily throughout our stay for 10 minute periods and then it would stop and start a...
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DayTrip53488786604 said...
Disappointed
Travelled on 11/2025
Very disappointed, booked the junior suite, it was very small. It was like 1 regular room split in 2 parts. Not much leg room to get around the bed. Also, I was excited for the spa being included, to be informed at the desk we get 30 mins total for a 5 night stay. Very confusing, should get 30 mins for each night. Staff was friendly, except door guy was hit and miss if he would open the door for you or stand ...
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the_snazz2014 said...
Comfortable room, quiet surrounding
Travelled on 10/2025
I had a junior suite and was a little concerned that it faced a busy roadbut I neednt hav3 been. The windows were well insulated from noise. Though not in the most central of locations, it was easy to get around and I had no problems going to any of the sites of Milan. The staff was friendly, particularly Antonio, in helping me find places for dinner. The buffet breakfast was prettty good and staffed sufficiently....
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lucianotM4267ZD said...
HORRIBLE EXPERIENCE
Travelled on 09/2025
A disgrace to hospitality
We left a dress worth around 1,000 in the hotels luggage storage it disappeared. When we reported it, the manager, Baldassare Schembri, showed shocking arrogance and zero professionalism: he refused to help, denied any responsibility, and offered no solution at all.
As a hotelier myself, I felt ashamed to see such negligence under an international brand. My partner, an attorney, was equ...
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OmarLizR said...
Wouldn't recommend
Travelled on 09/2025
Staff is not honest about hotel fees I would not recommend. I asked to speak with a manager and was told it was not possible....