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Reviews
Tripadvisor Traveller RatingBased on 2128 Reviews
Traveller ReviewsRanked #224 of 509 hotels in Milan
Traveller Rating
Excellent
540
Very Good
895
Average
354
Poor
182
Terrible
157
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
queeniejelly said...
No consideration for medical apparatus
Travelled on 03/2026
I was not impressed with the service at this hotel for an extension lead. 2 were not working. The room was too hot a fan was offered 3 hours and many calls for it to arrive...
ken s said...
Location good but nothing else
Travelled on 04/2026
AC didnt work:sleepless cause room was a sauna. Toilet didnt stop flushing. Room not cleaned for over 38 hours. Manager refuses to respond....
DayTrip63336236417 said...
Horrible Customer Service
Travelled on 03/2026
We had a very disappointing experience with this hotels handling of a cancellation request.
Our group had booked 1 room from 1214 March 2026 and were very much looking forward to visiting Milan. Unfortunately, due to the recent geopolitical situation affecting travel through UAE, our flights were cancelled leaving us with no option but to cancel our travel plans.
We contacted the hotel immediately explaining the ci...
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Explore31444041974 said...
A great hotel in a great location!
Travelled on 03/2026
We were upgraded on arrival by the friendly receptionist and were in room 726. It was at the front of the hotel and you could hear the trams but the noise was not intrusive and to be expected with a city break. The room was lovely with a reasonably priced minibar, complimentary water and bathrobes and slippers . Breakfast was first class with an extensive choice on offer. The Rooftop bar was delightful and although s...
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canadianey65 said...
A lovely stay in Milan
Travelled on 02/2026
This is the 2nd time we have stayed at this property. The location is great because its so close to Duomo yet its quiet and away from the crowds. We had an issue with the first room that we were booked in. It was an older room and bathroom was so small. The bathtub/shower was hard to climb in and out of. I called the front desk and Ronald was amazing. He showed us a few other rooms to see if we wanted to change. I ...
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