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Reviews
Tripadvisor Traveller RatingBased on 1847 Reviews
Traveller ReviewsRanked #36 of 316 hotels in Naples
Traveller Rating
Excellent
984
Very Good
512
Average
186
Poor
85
Terrible
80
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
eklny said...
Do not be fooled by good reviews!
Travelled on 11/2025
The location of this hotel is wonderful and the room was quite large. Those are the two best things I can say about this hotel. When we arrived the elevators were not working so me and my family had to climb up 5 flights of stairs. The internet never worked the whole time we were there. The electronic shades went up but never came down. For the lights - the card was in the necessary slot -however, the light...
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Pjoterstaka said...
Great stay
Travelled on 10/2025
Great stay. Great location. Nice, clean and comfortable room / hotel facilities. Very service minded staff, in particular Giuseppe ...
brad15301 said...
LA DOLCE VITA!!
Travelled on 09/2025
Legendary charming hotel in prime location in Napoli. I have stayed here five times and it only gets better. The staff is incredibly helpful. Grazie to Alessandro and Carmine at reception and also grazie to Alessandro the charming bartender upstairs at the most magnificent bar with stunning views! I will be back!!...
Nelli K said...
Beautiful Naples hotel
Travelled on 09/2025
Amazing historical hotel. Lovely rooms with memorable and stunning views of Visuvius and bay of Naples. Delicious breakfast in the setting you will remember forever.
Special thanks to reception staff and Vincenzo and everybody else in the restaurant for making every meal a beautiful event....
michal-weiler said...
Wonderful hotel!
Travelled on 09/2025
Wonderful hotel!
We had such a fantastic stay at Eurostars Hotel Excelsior. The staff were incredibly kind, professional, and welcoming always with a smile and ready to help with any request. The location couldnt be better, right on the waterfront promenade, with stunning views of the bay and Castel dellOvo.
Our room with a sea-view balcony was simply breathtaking waking up to that view was unforgettable. The ...
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