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Reviews
Tripadvisor Traveller RatingBased on 1860 Reviews
Traveller ReviewsRanked #34 of 332 hotels in Naples
Traveller Rating
Excellent
992
Very Good
516
Average
187
Poor
85
Terrible
80
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
mariarP8582IR said...
Location and view great - service not so much
Travelled on 03/2026
4 star is for location and room quality (three roomed suite) and the sea view.
Suite felt quite luxurious with fabric on walls and big curtain swaggers!
Had to call and ask for milk in the room, next day no coffee or normal tea bags so not good for in room facilities
Soulless public areas and lobby bar
Dingy gym area, no pool/spa stuff...
Mikala198 said...
LA GRANDE BELLAZA
Travelled on 02/2026
The opulent Excelsior on the Borgo Marinaro waterfront opposite the Castel dellOvo, is splendid and its corner position means that the hotel has a double aspect onto both Vesuvius and the castle.
Special mention to Alexandro at the front desk which had gone about & beyond to accomodate our needs & arranged a fabulous birthday cake for my husband.
Sandro always greeted us with a smile at the reception area & handle...
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eklny said...
Do not be fooled by good reviews!
Travelled on 11/2025
The location of this hotel is wonderful and the room was quite large. Those are the two best things I can say about this hotel. When we arrived the elevators were not working so me and my family had to climb up 5 flights of stairs. The internet never worked the whole time we were there. The electronic shades went up but never came down. For the lights - the card was in the necessary slot -however, the light...
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Pjoterstaka said...
Great stay
Travelled on 10/2025
Great stay. Great location. Nice, clean and comfortable room / hotel facilities. Very service minded staff, in particular Giuseppe ...
brad15301 said...
LA DOLCE VITA!!
Travelled on 09/2025
Legendary charming hotel in prime location in Napoli. I have stayed here five times and it only gets better. The staff is incredibly helpful. Grazie to Alessandro and Carmine at reception and also grazie to Alessandro the charming bartender upstairs at the most magnificent bar with stunning views! I will be back!!...