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Reviews
Tripadvisor Traveller RatingBased on 1904 Reviews
Traveller ReviewsRanked #5 of 316 hotels in Naples
Traveller Rating
Excellent
1185
Very Good
472
Average
138
Poor
69
Terrible
40
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
carlostZ3310ES said...
Great place, great location.
Travelled on 11/2025
The hotel was very nice and comfortable, quiet and clean. Staff was very nice ( ciao Carla!) and breakfast was great! Right across the street from the lungomare - I would definitely stay here again....
Doreen M said...
Spectacular!
Travelled on 10/2025
Our stay at the Grand Hotel Santa Lucia was a great experience. The accommodations were pristine, clean, spacious with some great views. We had arrived by train from Rome to Naples on the day of the Taxi Strike. We had no transportation to our hotel. After contacting the hotel, they arranged for a private car to pick 5 people with luggage and transport to the hotel. The Hotel above and beyond to accommodate us. Din...
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C2797XWmelissab said...
Great, high end hotel for family of 4
Travelled on 10/2025
Book this! I searched for months, at least 50 properties in Naples and Positano for our family of 4. The family suite is huge with two rooms and each has a balcony. This is a 4+ I'd say even 5 star hotel. Immaculately clean, the first day they brought fresh pastries while we were away, amazing free breakfast, helpful lobby staff, piano bar every night and more. Even the city view rooms all have a sea view from balcon...
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mnmgolf5 said...
Exceptional Service on my first trip to Naples
Travelled on 09/2025
This is a beautiful facility, well located with a staff ready to be of assistance. They were professional, kind, friendly and went out of their way to offer their services. The food was excellent and the rooms very comfortable. Highly recommend....
Sharky910 said...
Props to Grand Hotel Santa Lucia
Travelled on 09/2025
Selecting a hotel is stressful, overwhelming and a gamble (especially in a foreign country) but in this case my leap of faith paid off. The Grand Hotel Santa Lucia was just as billed. Perfectly located for me (walking distance to the port, close to the train station and well within reach to more restaurants and sights than I can list) and staffed by polite, professional and helpful staff who catered to my admitted Am...
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