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Reviews
Tripadvisor Traveller RatingBased on 1950 Reviews
Traveller ReviewsRanked #6 of 340 hotels in Naples
Traveller Rating
Excellent
1223
Very Good
476
Average
140
Poor
70
Terrible
42
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller000011 said...
Could be very good
Travelled on 06/2026
A lovely hotel situation next to the marina. The staff were friendly and professional throughout. The rooms were clean, well serviced and comfortable. The bed was also very comfortable. Unfortunately, the WiFi did not work in our room for the duration of our stay, despite reporting it on several occasions. In addition, you could hear almost everything going on in neighboring rooms, from conversations to toilet flushe...
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marthag495 said...
Beautiful hotel, friendly staff!
Travelled on 06/2026
We had a wonderful stay at this hotel. Everyone was so welcoming, helpful and friendly. The breakfast was great with lots of options.
We were travelling with a baby and the hotel staff accommodated us so well and everyone was so friendly towards us and our baby. Couldnt fault them! ...
Kristina Y said...
Thin walls and aggressive maid morning service
Travelled on 05/2026
Nice hotel but very thin walls. Maid barged into our room at 7:19 am without knocking and while we were sleeping. She did it again at 8:15 am. Would not have expected this from a high-end expensive hotel. I felt like they were trying to get us out quickly so that they could service the room quickly for the next guests. ...
sianwignall1978 said...
Great location and very nice rooms.
Travelled on 05/2026
I enjoyed our stay here as it was in a nice location and the room was nice. The only thing that let it down was the lack of complimentary water in the room. Paid water from the fridge was expensive....
Bebone61 said...
Great place ina great location!
Travelled on 05/2026
My stay at Hotel Santa Lucia in Naples was truly exceptional. The hotel combines classic elegance with the warm hospitality that makes Naples so special. The location is perfect, right on the beautiful waterfront, with breathtaking views of the Bay of Naples and Mount Vesuvius.
The rooms were comfortable, spotless, and beautifully maintained, offering a perfect mix of charm and modern comfort. Every member of the st...
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