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Reviews
Tripadvisor Traveller RatingBased on 867 Reviews
Traveller ReviewsRanked #232 of 586 hotels in New York City
Traveller Rating
Excellent
380
Very Good
361
Average
83
Poor
24
Terrible
19
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
lets-go-explore27 said...
Happy with our stay.
Travelled on 05/2026
Stayed here for 1 night at the start of May, and was pleasantly surprised. The room was on the small size but what we were expecting from NYC. The women on reception were really friendly and helpful. Stored our luggage in the reception area on our last day. The hotel is a short distance from the subway....
Amber M said...
Don't do it...
Travelled on 05/2026
This was awful. Front desk staff was rude to a gentleman delivering laundry and then less than pleasant to myself while I was checking in. Upon entering the room, we got a whiff of urine. The AC was broken...unplugged and plugged back in and literally wouldn't come on. Thermostat...same. Phone was inoperable and even if it did work, it was missing more than half of the buttons required to be functional. Also, constru...
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Matthew B said...
Would stay again
Travelled on 12/2025
Solid. Nice, helpful staff, clean room, not too loud at night. Conveniently located to many restaurants and stores. Would stay again next time I come to NYC....
JennaB1497 said...
Hotel used as a shelter
Travelled on 08/2025
I would not recommend hotel as uses a homeless shelter. No security between floors. Whilst in the lobby I witnessed an aggressive argument between a male and female which landed in the police being called. I did not feel safe during my staff especially when in the elevator alone. At time of booking there is no mention that hotel is used as shelter which is wrong...
chrissieseeb said...
Just Say No
Travelled on 08/2025
Avoid at least until the construction is done. The slightest wind has unsecured ropes and platforms banging into the walls all night making sleep difficult at best. Combine that with the locations inaccurate address- its not actually on Delancey - and youre sure to want to stay anywhere else.
And though the desk clerk was friendly and apologetic about it and offered free breakfast as compensation- the fact is wh...
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