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Reviews
Tripadvisor Traveller RatingBased on 146 Reviews
Traveller ReviewsRanked #266 of 582 hotels in New York City
Traveller Rating
Excellent
104
Very Good
19
Average
14
Poor
5
Terrible
4
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
KseniyaR41 said...
Wonderful experience from Sales to Stay!
Travelled on 01/2026
I booked a room block of around 40 rooms at the Hotel Indigo NYC Downtown - Wall Street for my company's January meeting. This is the third or fourth time we've booked with this property and it has been a wonderful experience each time. The Sales Manager, Olivia, is a star and was incredibly responsive and accommodating throughout the process of securing the block and applying any necessary changes leading up to the ...
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caroline b said...
Would not recommend
Travelled on 12/2025
Hotel is in a good location. Close to subways, shops, restaurants, supermarkets, wall street and trinity church.
Hotel and the room was clean and the pillows and bed were comfortable enough. Shower was decent.
Rooms are tiny and really not enough space for 2 people. Wardrobe was not big enough one person never mind 2. Room has a fridge, hairdryer and coffee maker.
We had breakfast included, we were told we could h...
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fitviki said...
horrible experience
Travelled on 12/2025
I dont even know where to begin. This hotel claims to be 4star, but it is absolutely not. We arrived late to find a very small, narrow property. Checkin was fine, but our room was freezing at 60°F. We tried to turn on the heating and spent the night waking up repeatedly, but nothing worked. At 6 a.m. we called reception to report the unbearable cold (outside was 29°F), and were told a technician would come soon. A...
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MplsFamilytraveler said...
Choose Another Hotel
Travelled on 11/2025
Stay away from this hotel if you dont want to feel ripped-off with their useless daily amenity fee and advertised rooftop deck that is closed every night for a private party.
Seriously.
Ive accepted this cash-grab, as so many properties are doing this to their guests but, at least most TRY and pretend its not a complete scam, with decent meal vouchers and museum passes/bike rentals etc. But, this IHG has dec...
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MICL2000 said...
Stay in Lower Manhattan with Family
Travelled on 10/2025
We stayed for five nights in the Indigo Downtown as a family with two kids. The double rooms were as expected, small , pragmatic and very clean. Services at the front desk were very friendly. You can walk to different highlights (e.g. 1WTC) and to the seaside, as expected at night it is a relatively calm area
However, the bar and food area beside the lobby which is the only location that you could enter with kids wa...
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