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Reviews
Tripadvisor Traveller RatingBased on 9174 Reviews
Traveller ReviewsRanked #150 of 586 hotels in New York City
Traveller Rating
Excellent
4929
Very Good
2513
Average
982
Poor
395
Terrible
355
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
StephMamaBaker said...
Fabulous stay in NYC
Travelled on 06/2026
Wow!! Fantastic time in NYC staying at the Intercontinental Hotel Times Square
Staff - everyone amazing
Location - spot on, once we worked out the block system and roads easy to navigate and get to everywhere we wanted to see
Food - great menu, excellent food
Rooms - big, clean and oh my the bed/bedding was out of this world!!...
Helen W said...
Great location
Travelled on 06/2026
Great location,subway access across the road,guys on door super friendly and reception staff to!!
Was on the 29 th floor with a corner room with amazing views,loved the seat near the window,sat there watching the world go by!!
This was a birthday treat so a card and cheese cake left in the room was lovely ️!!
The room was huge,bed was comfy,shower was nice and powerful and the shower gel etc,wow,what a great smell!!...
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John K said...
Poor experience from a High Tier Hotel
Travelled on 06/2026
This hotel offers no breakfast even though their nightly rate is quite expensive. In addition, they charge a "Convenience" fee of $45.00 USD per night which is a steal to say the least. I am pretty sure it is to pay their cleaning staff. Maybe they could charge the full cost in the nightly rate to avoid this type of appearances. Also, an included breakfast should be included when you are paying so much per night. But...
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Courtney B said...
Summer trip to NYC
Travelled on 06/2026
I love this hotel because its close to MSG and in the heart of Times Square. The staff is friendly and rooms are nice. Very comfy beds too!...
Vito F said...
Great service
Travelled on 06/2026
Great staff, but Santi & Burt are the best. What a great pleasure coming to this hotel and a feel
Like home....