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Reviews
Tripadvisor Traveller RatingBased on 8920 Reviews
Traveller ReviewsRanked #160 of 576 hotels in New York City
Traveller Rating
Excellent
4733
Very Good
2489
Average
965
Poor
388
Terrible
345
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Foodie91602 said...
Below par for a 5 star.
Travelled on 12/2025
Rooms didnt feel 5 star. First room was beyond filthy, and everything in there looked tired. Wall paper peeling etc. We were moved to another a couple doors down, also dirty. Was told there were no other options. After a call to British Airways, a new room miraculously became available. This room was much better but not on par with other 5 star hotels we have stayed in. It was fine, and the view from it was great, b...
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Sarah S said...
Coming home
Travelled on 12/2025
Despite it being a year since our last visit the staff all remembered us which makes you feel like you are coming home
Nothing is too much trouble always feel well looked after by everyone
From the doormen to Cheryl on reception to all the staff in the dining room and to house keeping
Love this hotel so convenient for everything
Hopefully will be returning soon x...
Gus I said...
Romantic Weekend in NYC
Travelled on 12/2025
Good location, great staff- rooms are in need of serious updating. Missing full mirror in Junior Suite, and holes in the rug. Furniture and curtains have seen better days.
Bar is great and bar staff even better, similar with front desk.
Breakfast is good....
34RichardR said...
Intercontinental Times Square
Travelled on 12/2025
Great Location! Very clean with attentive team of people looking to make your stay great! Would recommend staying here when in NY...
debbie c said...
Great time
Travelled on 11/2025
The hotel is located very close to Times Square so it is in the heart of everything. Comfortable rooms, excellent staff & fantastic bar...