Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 915 Reviews
Traveller ReviewsRanked #164 of 582 hotels in New York City
Traveller Rating
Excellent
725
Very Good
83
Average
42
Poor
20
Terrible
46
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Desiree_Traveler said...
Top notch Manager
Travelled on 02/2026
Although our reservations were canceled due to plumbing issues the Manager STEVEN walked us through an even better experience at the sister location.
Ready to get back to Margaritaville in the summer JUST because he was so amazing...
Deborah D said...
No hot water throughout hotel.
Travelled on 01/2026
So boiler went out second day and no hot water through out the entire hotel. Not sure how they have a restaurant running with zero hot water but they do. No compensation and unable to change rooms because entire place is without hot water. Wanted to move to a different hotel but they would not refund me. Not my fault you cant keep your pipes from freezing. If you do stay dont eat here. Its horrible....
Allison S said...
Perfect location, delicious and fun
Travelled on 01/2026
Fantastic new space, right in the middle of everything. Super clean rooms, smelled great delicious food - ask for Suzy!...
Chloe R said...
Delightful place
Travelled on 01/2026
Troy at guest services was professional and delightful. Being a manager at a 4 star hotel, it's hard to see the same finesse showcased in hospitality directly. But there was Troy. His simple gesture his helpful answer was everything. He made a birthday for my husband and memorable one....
Carol P said...
Pool is NOT heated
Travelled on 01/2026
Stayed there Jan 18 to Jan 19th 2026 for my Grandsons 5th birthday. We chose this hotel cause of the heated pool. That is a joke. The pool was freezing in the 70's. Awful. We had a really terrible time . What a scam to Advertise a heated pool. It was NOT heated....