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Reviews
Tripadvisor Traveller RatingBased on 907 Reviews
Traveller ReviewsRanked #155 of 576 hotels in New York City
Traveller Rating
Excellent
719
Very Good
85
Average
41
Poor
19
Terrible
43
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Haley09 said...
Great Location and Staff
Travelled on 11/2025
Great location and staff! Thank you to Troy, Valentina, and especially KT for making us feel welcome! We look forward to our next stay!...
Chris K said...
A definite must do hotel
Travelled on 11/2025
Just returned to UK after a 4 night break with daughters for my wifes 60 th birthday
Had two adjoining rooms on 22nd floor
Chocolates and Prosecco waiting with a lovely card
Check in was easy and very friendly although surprised we had daily resort fees on top of price we paid via Expedia
Location is fantastic alongside number of bars and eating options on site
32 Floor rooftop bar is a must at night
Price for food ...
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chris1978888888 said...
Horrible from top to bottom!
Travelled on 11/2025
This place is an absolute DISASTER. First night, great check in. Second day added a room for my son and was met with the most rude and disrespectful woman I have ever seen. Completely awful. They screwed up my additional rooms and then she was giving me attitude about it. Then we decided to order room service! It was to be delivered to our room but instead we had to go down to the restaurant to pick it up. Waited and...
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Deborah F said...
Stay Away
Travelled on 10/2025
There was a 506 unauthorised payment made against my credit card by Margaritaville Resort, Times Square, NewYork.
I contacted the hotel & they informed me it was a smoking charge. We are not smokers.
The hotel sent me a reading from the sensors. The hotel states the sensor detected smoke activity that is consistent with the smoke of tabacco, marijuana or vaporised products. We do NOT smoke, take drugs or vape. ...
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Speaker A said...
Stay far away.
Travelled on 10/2025
Terrible customer service, inhumane. Speak to you like robots with no emotion. I guess I can't blame them for having jobs they hate. Over priced as well and the layout is hideous. Surfing/ beach theme looks like it was thought of by a 4 year old for his birthday wish. No sense at all. Stay far away from this horrible place....