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Reviews
Tripadvisor Traveller RatingBased on 1727 Reviews
Traveller ReviewsRanked #361 of 561 hotels in New York City
Traveller Rating
Excellent
801
Very Good
455
Average
195
Poor
115
Terrible
161
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
BarbieLynn said...
Best hotel in the City
Travelled on 07/2024
My fave hotel in NYC. Overlooks the UN plaza, large rooms, ADA room was fabulous and very accommodating. Staff is excellent. Beds comfy, robes! Sometimes you can find a deal on the pricing depending on what's going on in the city. It's a bit far for walking to Central Park or JALC, which we attend regularly....
dbogani said...
Amazing views!
Travelled on 10/2023
Excellent location with amazing views of Manhattan. Our family suite had a 270 degrees view from the incredible UN building to the One World Tower and around to the Empire State Building. The colours at sunrise were stunning.
The room was well appointed if a little dated, but the whole experience was very positive. Out of the noise of Times Square but close to everything....
Simon C said...
Avoid at all costs
Travelled on 08/2023
Disgusting hotel. Shameless and nasty nyc customer service. Nickel and dime you for everything. Avoid at all costs. Soulless, lost workers performing for a clueless management. Constant disruptions and they dont honor their pricing. Dont run an event here...
TravellerPoland said...
Good location for UN but maintenance needs dramatic improvement. Management needs to be replaced.
Travelled on 06/2024
On check in to room 3540 there were 6 broken light bulbs, a closet door off one of its hinges, a 4 legged stool with just 3 feet, and the prior guests charging adapter. There were just 2 hangers in the closet and no water glasses in the bathroom.
Clearly many of these items had been out of service for a while and neither the house keepers nor the management cared enough to get them repaired. The lack of care from m...
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Marcel V said...
Bad experience
Travelled on 06/2024
The towels with a lot of stains, disgusting.
The shower has mold in the caulking.
And in the windows the blinds or shades were missing some parts.
Among other problems with the cafeteria staff, I did not get what I ordered.
Do not recomend this hotel...