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Reviews
Tripadvisor Traveller RatingBased on 1946 Reviews
Traveller ReviewsRanked #323 of 586 hotels in New York City
Traveller Rating
Excellent
930
Very Good
473
Average
219
Poor
137
Terrible
187
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Lizz L said...
Nice hotel but management is extremely hard to deal with
Travelled on 05/2026
Hotel itself is clean and the rooms are fine.
Customer service and management, however.... is extremely frustrating. The staff is repeatedly unhelpful, difficult to reach, rude when you are finally able to connect with anyone , and issues are often passed around without resolution of any kind. Getting a manager or any one of higher position involved is impossible, and when contact was made, there was little follow-...
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Darryl P said...
Ms Albania must be issued a recognition for warm & hospitable service to guests
Travelled on 06/2026
Special Mention about the Resturant Hostess Ms Albania. She is very warm & hospitable to all guests. Ideally remembers the guest requirement of the previous day. With a delay she renders service to the highest standard. Following her pleasant disposition, the rest of the staff too polish up the service works....
Wanderer20032595179 said...
Bad experience
Travelled on 06/2026
I have a Hilton Gold membership. I've stayed at many Hilton hotel chains and never faced any issue, nor was I ever required to pay a $100 per day deposit, even when the minibar was empty. That's what happened to me at the Millennium Hilton in New York. I ended up paying a $600 deposit. One of the managers justified it by saying it was to ensure that if we damaged anything in the room, we would have already paid for t...
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Amanda B said...
Average stay and where is my room deposit?
Travelled on 05/2026
I stayed here with my partner in May 2026 for a first time trip to New York. The hotel location was okay, taking us approx. 25-30 minutes to reach Times Square on foot. The hotel was in a quiet area and could walk to most places depending on physical ability.
When we checked into our room, we were informed of the city tax $38 and a $100 per night room deposit, meaning we had to pay $400 up front. The hotel did not a...
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Jack P said...
Perfect Anniversary Stay in New York
Travelled on 02/2026
My partner and I stayed at the Hilton Millennium One UN Plaza for a week in February 2026, and we had an excellent experience from start to finish.
A special thank you to Derek, who kindly upgraded us to a skyline-view room overlooking New York City for our anniversary. It was such a thoughtful gesture and made our trip even more memorable.
The room was lovely, spacious, and very comfortable. Despite the cold Febru...
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