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Reviews
Tripadvisor Traveller RatingBased on 846 Reviews
Traveller ReviewsRanked #17 of 582 hotels in New York City
Traveller Rating
Excellent
739
Very Good
68
Average
19
Poor
9
Terrible
11
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
444janety said...
A nice hotel
Travelled on 01/2026
Love this hotel. Nice rooms, great staff, and excellent location. Love the breakfast room with just enough to get you going in the morning....
Jonah Lipsky ak... J said...
HVAC issues during our whole stay
Travelled on 12/2025
I do not recommend this hotel and it far off from the 4.8 Tripadvisor rating. We checked in and went to the room and the heater was blasting. We attempted to lower the thermostat but it was in a "locked mode". It was so hot in the room that we couldn't even be in it. We called the front desk and the maintenance guy said he had to take thermostat off the wall and take it to his office to reprogram it. He replaced it...
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ginnywrites said...
Just the Place!
Travelled on 01/2026
Was so delighted to find this gem just a block from the New York Public Library and around the corner from Grand Central station. Most walkable place I've stayed. Also very quiet--not a sound from the street or neighboring rooms--and pristine. The staff, without exception, strives for customer satisfaction. At check-in, I realized I'd left my credit card in the cab and the person behind the desk did all she could to ...
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moreholidaysplease87 said...
Good Hotel
Travelled on 01/2026
We stayed over Christmas and had two double rooms. Hotel in a great location.
Staff are excellent, friendly and accommodating. Small dining area with the bonus of hot drinks and lemon iced water 24 hours, pastries available on a morning if you get there for 7am.
Rooms well decorated but not well thought out. Sink outside the bathroom. There is very little storage. If the small seat and table was removed and a small...
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Duygu G said...
Amazing staying
Travelled on 01/2026
We really enjoyed our stay at the hotel. Everything was clean, comfortable, and well organized. The hotel itself was very nice and relaxing. A special thank you to Alba at the reception she was incredibly helpful, kind, and made our stay even better. We felt very comfortable throughout our visit and would definitely stay here again....