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Reviews
Tripadvisor Traveller RatingBased on 6756 Reviews
Traveller ReviewsRanked #59 of 586 hotels in New York City
Traveller Rating
Excellent
5109
Very Good
1124
Average
339
Poor
110
Terrible
74
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
AndyOctober said...
Best NYC Hotel stay!
Travelled on 06/2026
I recently stayed at The Refinery and the hotel was amazing! From the moment I walked through the doors, it felt like home! Amazing staff and the room was beautiful. And the bed was so comfortable it made it hard to get up the next morning! Stay here for a true NYC experience....
Dennis L said...
Jamilah is truely an ambassador for this fine hotel.
Travelled on 06/2026
This was the second year in a row we chose to stay at the Refinery. Last year we celebrated our 11 anniversary, Jamilah (front desk/concierge) made our stay memorable. She personally saw to our every possible desire. She, provided treats for our pet, gave outstanding sightseeing tips and even got us into the roof-top bar for outside seating. No easy task for a last minute request, to celebrate our anniversary. This y...
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Evelyn M said...
Best staff
Travelled on 05/2026
Stopped in for a drink at the rooftop and was greeted by Bryan Cruz and Julien! Both super friendly, professional and welcoming!...
Shawn U said...
Awesome family stay in NYC, near Times Square and Bryant park
Travelled on 05/2026
Just got home from an amazing stay-cation at the Refinery Hotel in NYC. The hotel is surrounded by great food options (not to mention their rooftop is one of my favorite!) . We booked one of their larger rooms (Atelier) since it was the three of us. Beautiful room, my wife LOVED the Le Labo toiletries and the overall room setup with a sitting area + large desk. She was able to catch up on some work comfortably. ...
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madrugadalenta said...
Billing issues upon checkout soured the stay
Travelled on 05/2026
The stay itself was fine on the surface. Rooms are well designed and the team was generally pleasant, but the experience was undermined by how the billing and room change were handled.
We initially booked one room and, upon arrival, decided to switch to two rooms. This was discussed and handled on property, and we were told this would be treated as a straightforward change at prevailing rates. The front desk also me...
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