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Reviews
Tripadvisor Traveller RatingBased on 3067 Reviews
Traveller ReviewsRanked #212 of 559 hotels in New York City
Traveller Rating
Excellent
1584
Very Good
992
Average
305
Poor
102
Terrible
85
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Linda D said...
Exceptional Location and Staff at Renaissance Times Square
Travelled on 07/2025
If you are looking for a hotel in New York City, The Renaissance Hotel in Times Square simply can't be beat for location. You are steps away from Broadway, and the hotel is within easy walking distance to all the major Broadway theaters, Radio City Music Hall, and the iconic red steps of TKTS, a must-stop for those who love getting great theater seats at a discount.
The hotel staff is exceptional, Joy and Gina at...
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Devry W said...
Perfectly situated in Times Square
Travelled on 06/2025
Great customer service from check-in to departure. Although the room was clean, it could stand a makeover. The same holds true with the hallway. The beds and pillows were comfortable, and the air conditioner and television were both in perfect working order. The room included a refrigerator, which we needed. The restaurant was closed for renovation, which was no problem given that, with the exception of our last d...
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AnitaH927IN said...
Perfect location, lovely staff, and quiet rooms
Travelled on 06/2025
This place was perfectly situated for a theatre-focused trip. The staff was very friendly, helpful, and accommodating every step of the way. They helped me get cabs, navigate the subway system, and gave me tips and tricks to ensure my comfortability. Some staff members are bi-lingual, which is found rather respectable when assisting a diverse set of clientele. I always felt safe, cared for, and welcomed. Can't wait t...
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Gugs G said...
Great stay
Travelled on 05/2025
Great Service and good location. Liked the location and facility. Thanks Joy n team for providing great support. The view from the room was very good. They have a store n restaurant downstairs, it makes easy. Happy with the services overall....
tpshooz said...
Great staff, walk to theaters
Travelled on 05/2025
We have an intense dislike for Times Square but attend theater in NYC once or twice a year for over 40 yrs. If the primary purpose of driving to the City is theater (3-4 shows) then we stay in TS area-no need for transportation.
This hotel is one I have stayed at several times. Main reason is a room that is not a closet, vanity/storage space, makeup mirror, in room safe, mini wall mounted light for reading, a mini f...
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