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Reviews
Tripadvisor Traveller RatingBased on 1969 Reviews
Traveller ReviewsRanked #213 of 586 hotels in New York City
Traveller Rating
Excellent
1118
Very Good
551
Average
163
Poor
76
Terrible
61
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Melissa V said...
Do not trust room service cleaning
Travelled on 06/2026
The area where this hotel is and the room were great and confortable. The food, not so good. But what really made my stay horrible was that I got robbed by the room service staff. The person who cleaned my room took my new coat, which I left in a chair. I reported this but no one seemed to care. I find it unbelievable that at a hotel of this caliber, guests cannot feel safe leaving their belongings in their room beca...
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ohiocouple said...
Would Stay Again for our Next City Visit!
Travelled on 05/2026
Anniversary weekend in the city and the Residence Inn exceeded our expectations. Compared to other Residence Inns we've stayed at, this is by far the nicest given the amazing views we had. We had a corner room on the top floor overlooking Central Park and the other window, the Hudson. The room was not ready when we arrived at 2pm, so we dropped off our bags and went shopping and got a few things completed on our list...
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W1373GZmic said...
First NYC trip - Elevator situation was the only issue
Travelled on 03/2026
This was our first time in NYC and we are a family of 5 (including 3 adult children). We had two rooms, a Family Suite and a King city view. Our King room ended up being a corner room, so that was a nice unexpected surprise. Don't be fooled by the name "suite" for the other room, it was tiny, but we weren't in the rooms very much. There were a few hiccups in the girls room...tub was stopped up, AC didn't work, not en...
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Aneesa R said...
Exceptional Service
Travelled on 04/2026
We had the pleasure of staying from April 17th21st, 2026 on our first visit to NYC, and it was an amazing experience. Id like to highlight an exceptional staff member, Golden, who truly went above and beyond for us.
We arrived early in the morning before the 4pm check-in and he immediately arranged an early check-in and even a room upgrade with a spectacular view! He also kindly took us straight to the buffet bre...
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mgvcz said...
Misrepresentation of Room Booking and Poor Service
Travelled on 04/2026
We stayed at Residence Inn by Marriott New York Manhattan/Central Park for 10 days in April 2026. As a frequent Marriott guest and Marriott Bonvoy member, I selected this hotel based on trust and consistency.
We booked directly through Marriotts website about four months in advance, choosing a specific room type with a clearly advertised layout, size, and view. The images presented were clearly tied to that room ty...
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