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Reviews
Tripadvisor Traveller RatingBased on 1958 Reviews
Traveller ReviewsRanked #209 of 582 hotels in New York City
Traveller Rating
Excellent
1112
Very Good
549
Average
162
Poor
75
Terrible
60
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Heidi-n-Sunil said...
Incredibly loud double rooms situated next to elevator shaft
Travelled on 12/2025
They gave us a room next to the elevator shaft. It was so loud that I recorded it and shared with front desk. They were unable to move me so we left after one night of a four night stay. Avoid this one - especially in peak season. $800 for one sleepless night....
Barbara S said...
Friendly, helpful staff
Travelled on 01/2026
From our 1st getting there the staff was amazing. Friendly, helpful, welcoming.
Room wasnt ready but they stored our things and got an upgraded room on the top floor ready very quickly....
Shahaan I said...
Disappointing
Travelled on 01/2026
Disappointing Stay Multiple Service and Maintenance Issues
I stayed at the Residence Inn by Marriott New York Manhattan/Central Park and unfortunately experienced several issues that significantly impacted my stay.
On Monday morning, the water in my room was completely shut off for about an hour. I contacted the front desk and was told someone would come to assist, but no one ever arrived. When the water returned...
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Tim S said...
Great location - average hotel.
Travelled on 11/2025
The location of the hotel is excellent - minutes from Central Park, but the hotel is let down by a lack of attention to detail.
The room (3906) was tired - the door to the bathroom was loose, the shower leaked at the bottom of the door. Several towels were needed to stop a flood. There was insufficient cutlery.
Breakfast was included, but was very poor.
The bigger problem was getting to breakfast at all. The lift...
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Chippywarner said...
Stay completely ruined by elevator issues
Travelled on 11/2025
Stayed here for a few nights over thanksgiving weekend. Wish I hadn't!
Let's start with the positives. Good central location with a reasonable room rate. Rooms were clean and spacious with modern fixtures and fittings. All staff that I encountered were excellent. Reception staff were really good in terms of speed of service and friendliness. Breakfast was ok with a fairly good choice of foods.
The massive issue was t...
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