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Reviews
Tripadvisor Traveller RatingBased on 3112 Reviews
Traveller ReviewsRanked #281 of 576 hotels in New York City
Traveller Rating
Excellent
1458
Very Good
1146
Average
313
Poor
111
Terrible
84
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
kelkbtb said...
Great staff, good location, Room Quality Falls Short
Travelled on 11/2025
Staff was excellent, and it's good location if you want to be in TS, Theater area. We found the condition of the 2 rooms to be about what the other reviewers reported. It's old and tired and needs updating. It is not up to Marriott standards. Lifted flooring in the kitchen, peeling paint in the bathroom, cabinets falling apart. It's not dirty but not clean enough (due age and wear and tear on the property), It's...
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Olivia44S said...
Good, areas for improvement
Travelled on 11/2025
We stayed here for 4 nights in two rooms, party of 6.
Pros
Super location. Right across the street from Bryant park and walking distance to all the attractions of Times Square, fifth avenue, subways etc. very well located
Breakfast being included was great, meant we could potter down and relax and plan the day. Decent feed. Some days better than others but overall v good
Very flexible regarding Kate check out for ...
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yoramy301 said...
Good hotel, excellent location, moderate pricing
Travelled on 11/2025
We stayed at the Hotel 9 days during our visit to NYC. We usually stay in hotels belonging to another large chain, but we decided to give Marriott Bonvoy a chance this time. The booking of the room was very friendly and easy. We chose a Queen size room with a view to the Empire State Building. We arrived in the late afternoon hours. Reception was very friendly, efficient and quick. We were allocated a room on the 27t...
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Laura B said...
Best money spent. Thank you Ricardo!!
Travelled on 10/2025
I have never been able to afford to stay in manhattan. Times Square was a dream experience and I was able to give my kids a wonderful trip I could afford. Rooms were updated and clean as Marriott standards were clearly upheld. The continental breakfast was so much more than fruit and cereal- again, Marriott standards were exceeded! And the greatest part- the customer service was unmatched. Ricardo was amazing and mad...
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CindyL954 said...
Tries hard but needs an update
Travelled on 09/2025
We stayed here for about 4 nights. Overall we had a good stay, hence I gave it 4stars, but Im not sure I would stay there again unless they did some updates. We had a spacious room with small kitchenette and high floor view looking down 5th ave (we could see the sign for Radio City Music Hall). Everything in our room worked fine (although air conditioning never got the room cool enough). Rooms are dark and in need o...
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