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Reviews
Tripadvisor Traveller RatingBased on 7048 Reviews
Traveller ReviewsRanked #85 of 546 hotels in New York City
Traveller Rating
Excellent
5069
Very Good
1171
Average
427
Poor
206
Terrible
178
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
kdunneldunne said...
Oasis atmosphere and Room to move
Travelled on 04/2024
A true oasis on Times Square. Lovely, large rooms with beautiful bathrooms. Location can't be beat! Bed was comfortable and plenty of room to put your things- shelves, closets, etc....
Robert D said...
Pure kindness
Travelled on 04/2024
We go to New York very often and usually stay in SOHO but opted for the Times Square area because we were there for our oldest sons 10th birthday and wanted him to have the real nyc experience.
From the second we walked in the staff went over board for him. They chatted with him about all things New York, gave tips for the Knicks game we were going to see, and made him feel like the most special kid on the planet. ...
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140alexandrd said...
One of the worst services I experienced on reception!!
Travelled on 04/2024
If you want to experience the worst service - you can go to the hotel!!!
The reception doesnt know the procedure of checking inn, no one will ever smile to you. When you are asking the questions they look at you like you went to visit them in their house!!!
It so sad, because the hotel and the rooms are so nice, and they all destroyed it with the service and the people they hired!!!
Senior Managers, make some t...
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PenelopeOz said...
The rort of the "Premier City View" room
Travelled on 04/2024
If you only read the start of this post, don't be fooled by the different room categories offered by this hotel. We fell for the higher-priced "Premier City View" room on the basis of the associated photos on the hotel website. We did not even get a room that met the description of the "Superior Room" (the lowest room category) nor the "Deluxe Room"category (the next category up).
On check-in, we were told we had a ...
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463nickp463 said...
Great Hotel Great Customer service
Travelled on 04/2024
We stayed here April 11th -14th. What a lovely hotel right in the heart of Times Square. We had a fantastic stay. The customer service was excellent Mercedes the duty Manager really is a stand out as is Jay and his concierge team. The roof top Bar is a must. And the restaurant is fantastic i had the best Steak there only topped by Gallaghers. We will be back and thanks for Making our New York stay so memorable...