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Reviews
Tripadvisor Traveller RatingBased on 6628 Reviews
Traveller ReviewsRanked #301 of 567 hotels in New York City
Traveller Rating
Excellent
2726
Very Good
2185
Average
909
Poor
454
Terrible
355
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Farrah B said...
Not a pleasant stay due to accommodations and staff.
Travelled on 12/2024
Just got home from a three night stay this hotel. It was our second time to the city and this time was for our son's 13 birthday trip. We picked this hotel based on location and wanted to stay Marriott Bonvoy as I am at Elite status. I hate to be negative but this was not a good experience at all and by far one of the worst Marriott experiences our family has ever had (and we travel a good bit!). I tried to speak t...
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cheapmomof2 said...
Is this a reality show? Because I can't believe this is an actual hotel....
Travelled on 12/2024
When planning a trip to NYC on a December weekend we knew we were in the proverbial soup. Hotels are now costly baseline- and in December-only worse. So $800 a night for a nice hotel seemed unfortunately the cost of doing business.
We arrived at the Lexington hotel on Dec 6 at 5 pm. The first sign that something was amiss was the line to check in for Bonvoy customers. This line, for their preferred customers,...
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ryanmichalik said...
Bag Fees?!?
Travelled on 12/2024
The two star is mainly based on charging $3/bag to check a bag. When you are paying $1,200/night I expect at least an accommodation of stowing bags upon checkout. In addition they only accept cash for this service so if you dont have cash you will be going to the lobby ATM and paying additional fees. How about including this in the other joke resort/urban experience fee....
David S said...
Good location, dated hotel, poor customer service
Travelled on 11/2024
The Lexington is in a good location in midtown. I was able to check in in the morning, which was a major plus, and the check in process was seamless. Unfortunately, the decor and condition of the room was extremely dated, with paint chipping, tears in the carpet, and other wear and tear. The noise from the outside was very loud. In addition, I was overcharged for a meal, which was supposed to be complimentary due to ...
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Katherine V said...
Great staff and location
Travelled on 11/2024
I spent two nights at this hotel as a solo guest over Thanksgiving. It was lovely, accommodating, and easy to get around the city. I found the service to be exemplary and would highly recommend this hotel due to its exceptional staff. As a solo traveler, I felt safe and accommodated. Highly recommend....