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Reviews
Tripadvisor Traveller RatingBased on 614 Reviews
Traveller ReviewsRanked #59 of 585 hotels in New York City
Traveller Rating
Excellent
466
Very Good
67
Average
30
Poor
25
Terrible
26
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Jie L said...
happy experience
Travelled on 03/2026
Javier is really helpful and kind!thank you for his help!...
dreamous said...
Terrible customer service
Travelled on 03/2026
The front desk agent treated us with zero respect. Just because it was a 'Free Night Stay,' they looked down on us and showed no empathy toward my distressed children. Absolutely disgusting....
Ashish W said...
Esteban you rock
Travelled on 03/2026
Very cool and great service from Esteban was excellent in his service
Really impressed...
Voyager44720926327 said...
Bar counter
Travelled on 03/2026
Esteban was excellent and his service was really great and I personally had a good time...
Benjamin W said...
Excellent customer service
Travelled on 03/2026
Javier was a really good server with a welcoming attitude. We had an enjoyable breakfast, thanks Javier!...