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Reviews
Tripadvisor Traveller RatingBased on 558 Reviews
Traveller ReviewsRanked #71 of 582 hotels in New York City
Traveller Rating
Excellent
413
Very Good
66
Average
29
Poor
25
Terrible
25
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Robbie_Exeter said...
Not up to scratch for IHG
Travelled on 01/2026
Still here now sadly. Really not up to the usual Voco brand that I've stayed in twice before (Melbourne and The Hague and they were beautiful).
Bathroom is very tatty, with a replaced shower head that doesn't fit in the holder so It falls out, every single time I shower. No heating in the bathroom either, the shower door has gaps so water goes everywhere things are loose and falling apart and there's rust on lots of...
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martalopezverdera said...
Thank you Elena!
Travelled on 01/2026
This is the second time Ive stayed at this hotel, and Id like to give a special shout-out to Elena from the breakfast service. She is incredibly kind and even remembered me from my visit a year ago! Outstanding service....
Tom G said...
Try it, you'll like it!
Travelled on 01/2026
After pleasant Voco stays in Tucson and Flagstaff this NYC location was booked with confidence and didn't disappoint. Located near Penn Station it was the perfect base for a jam packed 30 hour family adventure. The rooms are standard NYC sized but well thought out. Nice bathrooms and everything was spotless. Don't ignore the breakfast- everyone agreed it was a pleasant surprise especially for a hotel that offers val...
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Marilia G said...
Great breakfast service
Travelled on 01/2026
Davids & Javiers service at the breakfast bar was excellentalthigh the kitchen was a bit backed up with orders, both of our servers were so attentive, helpful and sweet with us....
Clare C said...
Not great
Travelled on 12/2025
Hotel was in good location and was quiet and clean. You have to wait ages for lifts so need to use stairs. The breakfast process and quality was awful. Queue for at least 30 minutes to order food, wait over 30 minutes to get food and then food is cold and not very nice. Wouldnt recommend....