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Reviews
Tripadvisor Traveller RatingBased on 6100 Reviews
Traveller ReviewsRanked #99 of 559 hotels in New York City
Traveller Rating
Excellent
2832
Very Good
1996
Average
691
Poor
305
Terrible
276
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Martin Kryger P said...
Great hotel with nice and attentive employees
Travelled on 07/2025
I have just been in the hotel with my sons. The room was good and clean, with beds that were nice to sleep in. So absolutely nothing to complain about from me.
The breakfast restaurant was really good. Actually so good that we would like to have breakfast there one more day than we had ordered from home. But instead of asking us for additional fee for that, Marlonj in the frontdesk gave us some free vouchers, so all...
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David T said...
A Nice Stay
Travelled on 07/2025
Had a four night stay at Westin Grand Central. Was a fantastic stay from start to finish. Was quickly checked in to our room. The room was clean and tidy and perfect for a 4 night stay. Had a drink each night in the bar with my wife and kids and staff were always friendly and efficient. Only negative is there is a lot of homeless around Grand Central Station which is not something the hotel can do much about but...
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Vicki K said...
Very Dissapointing
Travelled on 04/2025
I rarely write reviews, but had to recount our horrible experience with this hotel. I stayed at this hotel with my parents. My mother is suffering from stage 4 pancreatic cancer. During one of the room cleanings, the housekeeping crew had turned off the refrigerator for cleaning and failed to turn it back on. Numerous of my mother's medications spoiled as a result. We spoke with hotel management and provided receipts...
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Adventure53765161673 said...
Misty musty 2920
Travelled on 07/2025
Although the view from the room was a city view, the room's window had probably not been washed in several years. But that wasn't all: I'm sad to report that room 2920 had a musty smell, which on further inspection proved to be a sofa bed mattress with black mold. What troubles me is that the room was sold as a king with a sofa bed and the reservation had made it clear that I, as grandmother, would be traveling wit...
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Howard P said...
Sam and Alex save the day!
Travelled on 07/2025
Sam and Alexandra were amazing in helping my family get a room with a beautiful view on our vacation to NYC! The hotel and staff were great and made our stay extra special....