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Reviews
Tripadvisor Traveller RatingBased on 6178 Reviews
Traveller ReviewsRanked #100 of 576 hotels in New York City
Traveller Rating
Excellent
2893
Very Good
2003
Average
695
Poor
307
Terrible
280
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Julian C said...
Great
Travelled on 12/2025
We had a great experience. The atmosphere was pleasant and welcoming, the staff provided excellent service, and the food was absolutely delicious. Highly recommended....
Sharonda M said...
⭐ 1-Star Review: The Westin New York Grand Central
Travelled on 12/2025
I would not recommend The Westin New York Grand Central based on my recent stay. For the premium, holiday-level rates I paid, the service and professionalism were nowhere near Westin standards.
From the moment I arrived, the experience was disorganized. My original reservation was canceled internally by Veronica, and the updated confirmation she sent me did not exist in the system. This created unnecessary confusi...
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jetgirl21 said...
The BEST of THE BIG APPLE
Travelled on 12/2025
Excellent location, rooms are clean, nice breakfast buffet, the entire staff were so friendly snd welcoming. They went above and beyond to make our stay so enjoyable
Belco-front desk
Thomas-concierge
Hector-doorman
Hostess-Eva
Sam-manager
And so many other staff members
Warm Thanks to all️...
UnderTravel said...
Great sized rooms, good location
Travelled on 09/2025
This is a superb hotel in an excellent location for midtown with easy access to transport. The bedroom was large (Especially for New York), with a comfortable bed and relaxing pillows. The room offered a great view of the Chrysler building. Cleanliness was at a high standard. My only comment for improvement to the hard product would be the layout of the shower, it is near impossible to turn the shower on without ...
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Adriana C said...
Westin Grand Central team takes care of business!
Travelled on 12/2025
Jerron Garrett and the extended Westin Grand Central team have been phenomenal partners on a multi-day event hosted by the company I work at. Jerron and I began planning this event in June 2025 and just wrapped up the event today, which was a resounding success on all fronts. Throughout the planning process, Jerron has been highly organized, always willing to help when needed, and is a thoughtful, warm communicator. ...
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