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Reviews
Tripadvisor Traveller RatingBased on 6207 Reviews
Traveller ReviewsRanked #110 of 585 hotels in New York City
Traveller Rating
Excellent
2912
Very Good
2007
Average
697
Poor
310
Terrible
281
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
O9733IWdeborahg said...
Destination Fee Credit - Not clearly explained
Travelled on 03/2026
Very disappointed in the lack of transparency on the application of the destination fee. The hotel mentions that a destination fee is added onto the per night stay of $35. When you dig into the details it says that it is a credit that will be applied towards food purchases. I spent ~$85 in the hotel restaurant but only $17.50 was applied as a credit. I requested explanation but received none. You have to really ...
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W4200LKlarryg said...
Great midtown hotel
Travelled on 03/2026
Irina in guest services the best she welcomes you in the lobby great mid town hotel...
Thomas W said...
Something less that what it has been previously
Travelled on 03/2026
We stayed at the Westin Grand Central from 2/27 - 3/1/26. We have stayed there several times - once yearly for the past 6 or 7 years and have always had good experiences there - clean, comfortable room, accommodating staff and a great location. There has generally (probably always) been a "resort fee" or "destination fee" for the use of the gym and/or pool which we never use (too much else to do!). So in the past ...
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jake D said...
Perfect
Travelled on 12/2025
Nice clean hotel. Friendly staff. Well located.
We went to New York for Xmas could not fault the hotel perfect choice....
Mary G said...
Returning...All a hotel should be!
Travelled on 02/2026
The Westin Grand Central definitely caters to their guests. We were greeted by Jose Miguel everyday and evening. He asked us how our visits were and expressed an interest in who we were and how he could help us to have the best experience both at the hotel and in the city. He was always available to answer our questions and knowledgeable witn the answers. He would be there at the end of the day and listen yo our expe...
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