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Reviews
Tripadvisor Traveller RatingBased on 6174 Reviews
Traveller ReviewsRanked #98 of 576 hotels in New York City
Traveller Rating
Excellent
2892
Very Good
2002
Average
695
Poor
307
Terrible
279
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Adriana C said...
Westin Grand Central team takes care of business!
Travelled on 12/2025
Jerron Garrett and the extended Westin Grand Central team have been phenomenal partners on a multi-day event hosted by the company I work at. Jerron and I began planning this event in June 2025 and just wrapped up the event today, which was a resounding success on all fronts. Throughout the planning process, Jerron has been highly organized, always willing to help when needed, and is a thoughtful, warm communicator. ...
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Paul T said...
Fantastic location
Travelled on 11/2025
Fantastic location, near Times Square, Bryant Park, Top of the Rock, lovely room cleaned daily, room view of the Empire State.
Staff absolutely amazing, friendly and helpful.
Will 100% be staying here again,
Big shout out to doorman Hector what a nice guy, sorted our taxi in the early hours of the morning thank you ....
Andrew M said...
First Time in New York
Travelled on 11/2025
We stayed for an overnight stay before getting cruise ship for our holiday. The hotel is situated within walking distance of Grand Cental Station. Greeting at reception was warm and friendly. We were also given a voucher for a complimentary breakfast was which was very welcoming in the morning. The hotel reception had a warm friendly atmosphere with the bar just along from the desk. We stayed in room 2424 which was v...
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Watt2206 said...
Great hotel, Hector made it special!
Travelled on 11/2025
Fantastic hotel, perfect location for exploring New York. Hotel was clean, rooms were nice, good breakfast, service was good.
Doorman Hector was definitely the most memorable part of our stay. Always a smile, so friendly and helpful. For him alone we would come back! Overall a great hotel, would recommend....
BigMamaPie said...
EXCLLENCE in customer service
Travelled on 11/2025
Our stay at the Westin Grand Central was made extra special due to HECTOR, doorman and valet extraordinaire!
I was in a bind when my phone wouldnt charge (and my burglary alarm was going off at home.) Hector was able to charge my phone in such a way I could talk to the police and cancel the alarm.
HECTOR is the epitome of excellence in customer service: professional, kind, gracious and a gentleman.
Corporate,...
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