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Reviews
Tripadvisor Traveller RatingBased on 15351 Reviews
Traveller ReviewsRanked #415 of 576 hotels in New York City
Traveller Rating
Excellent
7186
Very Good
4990
Average
1529
Poor
790
Terrible
856
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Boothie101 said...
Nice clean hotel
Travelled on 12/2025
Stayed here for 4 nights with my daughter. Great location for Times Square, easy to navigate from here as a base. Room was small but had everything we needed. Very clean. Would definitely stay here again...
Erin K said...
Worst staff encounter Ive ever experienced.
Travelled on 12/2025
Where do I begin with this. Firstly I dont think Ive ever written a review as poor as this one. My partner and I had decided to stay here for the week of our engagement. Mistake. Shouldve stuck to what we knew - the Fitzpatrick hotel. Only they were fully booked. There were a few positives - good location and the cleaning staff were great, polite and mannerly and pleasant throughout the stay. However - having paid...
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joeedgar said...
Surprised by reviews, great NYC base for the price, dont go expecting the Hilton
Travelled on 12/2025
Really perplexed by some of the reviews on this, we did some research beforehand and realised it was essentially a US version of the premier inn, exactly what we were after. Basic, comfortable, cheaper than a chain hotel to use as a base
We stayed for 5 nights from Dec 4-9th and it was perfect
Self check in was really easy. Couple of screens, pay the facility fee that wed been told about in advance and up to the ...
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Zack G said...
Awful service- avoid like plague
Travelled on 12/2025
Its unfortunate I could not give zero stars. Lets first start with the room. Phone does not work, a awful automated system & the front desk are to busy acting like the Gestapo to actually answer;
This is mainly directed at the front desk lady Madelyn who could be one of the most vile humans Ive met. Given the fact Ive travelled in a vast amount of hotels & met all types of people she is by far the worse. Not to ...
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Hannah T said...
Dirty unhygienic hotel with rude members of staff
Travelled on 12/2025
Our stay at YOTEL Times Square was deeply disappointing and concerning, especially given the price point of the hotel.
Upon arrival, we found the room in an unacceptable condition. The most serious issue was visible blood on the desk beside the bed, which is a significant health and safety concern. This is not a minor cleanliness issue and should never occur in a hotel room.
When we requested a room change, we were...
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