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Reviews
Tripadvisor Traveller RatingBased on 15353 Reviews
Traveller ReviewsRanked #416 of 576 hotels in New York City
Traveller Rating
Excellent
7186
Very Good
4990
Average
1530
Poor
790
Terrible
857
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
kim c said...
The staff is rude - beware of double booking and late check ins
Travelled on 12/2025
I would not stay here! Our room was booked to day guests. When we went up to the front desk at 1 o'clock to pay the $60 to check in early we were told to come back at 2 o'clock because the room wasn't ready. We went upstairs to eat and came back at 2 o'clock to be told we were never told to come back at 2 o'clock and should be coming back at 3 o'clock. At 3 o'clock, we joined the long line of people who were all told...
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Grace K said...
Ok hotel
Travelled on 12/2025
Decent location, rooms are small and tired and you can hear LITERALLY everything from each room either side very clearly so not ideal....
Boothie101 said...
Nice clean hotel
Travelled on 12/2025
Stayed here for 4 nights with my daughter. Great location for Times Square, easy to navigate from here as a base. Room was small but had everything we needed. Very clean. Would definitely stay here again...
Erin K said...
Worst staff encounter Ive ever experienced.
Travelled on 12/2025
Where do I begin with this. Firstly I dont think Ive ever written a review as poor as this one. My partner and I had decided to stay here for the week of our engagement. Mistake. Shouldve stuck to what we knew - the Fitzpatrick hotel. Only they were fully booked. There were a few positives - good location and the cleaning staff were great, polite and mannerly and pleasant throughout the stay. However - having paid...
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joeedgar said...
Surprised by reviews, great NYC base for the price, dont go expecting the Hilton
Travelled on 12/2025
Really perplexed by some of the reviews on this, we did some research beforehand and realised it was essentially a US version of the premier inn, exactly what we were after. Basic, comfortable, cheaper than a chain hotel to use as a base
We stayed for 5 nights from Dec 4-9th and it was perfect
Self check in was really easy. Couple of screens, pay the facility fee that wed been told about in advance and up to the ...
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