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Reviews
Tripadvisor Traveller RatingBased on 15359 Reviews
Traveller ReviewsRanked #418 of 582 hotels in New York City
Traveller Rating
Excellent
7186
Very Good
4991
Average
1531
Poor
791
Terrible
860
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
133leahm said...
Fabulous trendy smart hotel with great staff and near to all the attractions. Will definitely stay here again!
Travelled on 12/2025
We stayed for 3 nights over Xmas and were so impressed easy quick check in, the room was on 46th floor with a great view and clean and fresh decor. Love the bed that is motor controlled to go into a sofa/bed at hands reach, so you can get more room for moving about although we didnt find we needed it. Lovely ambient lighting around the tv and bathroom, which can be changed for any colourpretty cool.
Shower big and ...
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Shawna P said...
For a $2k+ penthouse terrace, this should have come with free tetanus shots
Travelled on 12/2025
I haven't written a review in a long time, but I was internally writing my review during the entire stay. *Rolls up sleeves*. Alright, let's do this.
Husband, "I booked us two nights in a penthouse terrace!" For well over $2k, we were expecting something along the lines of a Westin, you know, crisp, clean sheets, the lovely scent they diffuse, and luxe furniture that is beyond comfortable.
Now imagine instead, wa...
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Sherry S said...
Horrible experience
Travelled on 12/2025
Do Not stay in room 406. During our stay, 12/27/25-12/29/25 - the thermostat was broken, the window shade was broken giving no privacy, and the bed motor was not functioning. The room is also by the gym with a lot of noise.
We had a terrible experience of sleeping in our coats to stay warm and trying for hours to reach an engineer to fix the shade. At 11 pm, an engineer was finally alerted to the problem and brou...
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lbakhos said...
They cancelled our reservation!!!!
Travelled on 12/2025
Wish I could give zero stars. They cancelled our reservation 10 mins after check in time as we were on our way into the city
My family and I are relatively local but every year spend a weekend in NYC around Christmas. We decided to stay at the Yotel in NYC this year. A complete mistake
We booked our reservation on November 24th for an overnight stay December 20-21. It went through and we received a confirmation ema...
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erinswanson27 said...
I would never stay here again
Travelled on 12/2025
I would NEVER stay here again.
The bathroom looked like a prison bathroom (see photo of the shower).
We could hear road noise and cars beeping even up on the 24th floor (the building needs better insulation).
The TV streaming service wasnt working.
The heated towel bar wasnt working.
We couldnt find a working ice machine we tried three ice machines on three different floors but none worked.
They dont even...
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