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Reviews
Tripadvisor Traveller RatingBased on 1581 Reviews
Traveller ReviewsRanked #44 of 130 hotels in Palermo
Traveller Rating
Excellent
411
Very Good
656
Average
343
Poor
109
Terrible
62
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
jeromep498 said...
The most memorable hotel experience ever
Travelled on 05/2025
The staff at the hotel went beyond the call of duty to be incredibly helpful. A medical emergency required urgent hospitalisation and surgery. We had to stay back at the hotel for an extra week after discharge from hospital. We received first class care and consideration from staff at reception (Virginia, Sofia, Michele and Loreto, and others) catering (Vincinzo, Letitia) and a wonderful cleaner (Maria)...
Ludmila L said...
Not bad, fairly clean. The entrance is from the basement, steps down, elderly people were struggling. The breakfast is in the
Travelled on 05/2025
Not bad, fairly clean. The entrance is from the basement, steps down, elderly people were struggling. The breakfast is in the stuffy basement .My room on the groundf foor faced the parking lot .the cars too close to the window. The receptionists friendly and helpful, location central, much can be reached on foot
...
BeatriceToronto said...
Centrally Located But Needs Updating
Travelled on 05/2025
Centrally located. We arrived early (2:30pm) so there was a parking spot available at the back (only about 10 spaces). $25 Euros to park for the night. Hotel was easily found using Google Maps. An older hotel that needs some touch ups. Very, very, very noisy! Rooms are not well insulated for sound. There was a huge outdoor party outside (unbeknownst to us) which led to a sleepless night. This is not the fault o...
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Linda D said...
First 2 nights in Palermo
Travelled on 05/2025
First trip to Palermo and hotel was selected by Tour company. Read past reviews and not worthy of 4 stars. Basic rooms and need to improve bedding to cover mattress, not fitted. Staff not very friendly. Small bar off lobby not even open on Saturday night. Good location in the city but noisy at night from outside...
442danae said...
Great location but do not accept a basement room
Travelled on 10/2024
Do not accept a room in the basement. The street music carries on into the early hours and you hear the endless thumping base beat. I changed my room to one on an upper floor facing the back, and was fine. With that proviso, I would recommend this hotel. My room was spacious and clean, and the location is superb....