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Reviews
Tripadvisor Traveller RatingBased on 701 Reviews
Traveller ReviewsRanked #7 of 129 hotels in Palermo
Traveller Rating
Excellent
411
Very Good
188
Average
64
Poor
22
Terrible
16
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Karen V said...
Location, great service, clean
Travelled on 04/2025
The Massimo Plaza Hotel is a very nice smaller hotel in an excellent location near many shops and restaurants. The staff is very professional and friendly. The rooms are clean, comfortable and well appointed. We had a street view with a small balcony, directly across from the beautiful theater. The breakfast offered is delicious and plentiful, and the staff pays attention to such details as to what your preferences...
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JPG_Detroit said...
Excellent location and value
Travelled on 03/2025
Excellent location. Ask for a room facing the Teatro Massimo. The staff is very friendly and helpful and multilingual. I would not describe it as a luxury hotel, but it was an excellent value. Easy 24/7 parking nearby. I would definitely stay there again....
johnd1232015 said...
Warm welcome in brilliantly positioned central hotel.
Travelled on 09/2024
Excellent service, warm welcome and brilliantly positioned for walking around Palermo. It's up a single flight of steep stairs so may be less suitable for people with disabilities. Good breakfast. Good value for money. Comfortable rooms. Air conditioning. Would stay again....
livwingnut said...
Lovely staff but in desperate need of renovation by management!!!
Travelled on 07/2024
This hotel is in a excellent and beautiful location, the staff were excellent and very helpful. But this hotel is in DESPERATE need of renovation: we were in a Classico room on the back of the hotel; Im afraid the view wasnt quite what we expected but we were prepared to pay to upgrade to a Superior room with a piazza view and the view from the room we moved to did not disappoint. But Im afraid what did was the fi...
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Sunshine516614 said...
Lovely hotel and staff!
Travelled on 03/2024
Three of us stayed here, we each had our own room. The hotel is quaint, clean, with a wonderful staff. They were so helpful. Two of us wanted to go to a hair salon and one of the ladies at the front desk (I wish I could remember her name) recommended a place. Turned out to be one of the best coIor and cut I had ever had. I was apprehensive about it but she said she always had great feedback on that place. So happy wi...
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