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Reviews
Tripadvisor Traveller RatingBased on 1715 Reviews
Traveller ReviewsRanked #83 of 198 hotels in Porto
Traveller Rating
Excellent
639
Very Good
813
Average
175
Poor
46
Terrible
42
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Anna S said...
Extremely bad staff in reception
Travelled on 04/2025
I have been coming to this hotel for a decade. Always enjoyed it, but sadly it has changed dramatically.
The staff at reception was the worst I have ever encountered. Extremely rude, and insulted an elderly lady at check in. I was appaled!
AVOID, as this, the hotel reception staff give a really poor experience of Porto, a city that lives of tourism and services.
The worst customer service ever experienced in a hot...
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CVAYRES said...
Night mare on Christmas! Eurostar das artes hotel Porto
Travelled on 12/2023
Maria the rude manager was a bad apple compared to the other staf members like Renato, conceição and Andrea de cleaning Lady.
We booked 2 rooms for our family and unfortunately we the grandparents got sick! We were obligated to stay in the room as doctors order, the TV was so small that we developed neck pain ,we had to request 2 another 2 sets of pillows... compared to Se cathedral Porto Hilton facilities and hotel...
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790matthiasb said...
Mixed one location ok but rates are too high for value
Travelled on 09/2023
Stayed in this hotel for 5 days and 4 nights. The room is clean but not very bright. You hear the TV and even talks from next room. Breakfast was ok but not a lot variety. What you need to recognize is to check the room rates. I payed more than 200 bugs for it and this its not worse....
ljtyson said...
Average for a 3 star hotel.
Travelled on 09/2023
Typical of the Portuguese Hotels we have had on our Bunnik tour on the Portuguese leg. Stairs and no ramp to get suitcases into the hotel and a bit if a shortage of staff to help. No tea and coffee or free water in the room only one free plug on one side of a double bed. Our bathroom toiletries was a shower cap but there were squeeze bottles of shower gel,shampoo and bath gel attached to the shower. Only one glass i...
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AlisonR879 said...
Lovely traditional hotel in quiet location
Travelled on 07/2023
I stayed here with my daughter for 2 nights in July 2023.
Location
Getting a taxi from the airport was quick and easy the taxi rank just outside arrivals. We arrived around lunchtime and got a taxi easily, plenty waiting and no queue. The journey to the hotel wasn't too long.
Arriving at the hotel you do have to carry your case up a few steps at the entrance just something to be aware of, and my case was fairl...
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