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Reviews
Tripadvisor Traveller RatingBased on 680 Reviews
Traveller ReviewsRanked #77 of 134 hotels in Salzburg
Traveller Rating
Excellent
152
Very Good
249
Average
144
Poor
64
Terrible
71
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
julieanne m said...
Unprofessional staff and dirty toilet
Travelled on 12/2025
I booked a twin room with separate beds since October. When we arrived at the hotel (December 29), we were given a room with only one bed so we went down to the reception to tell them that the room we were given was wrong. When we arrived at the reception, we hadn't finished speaking to the person assigned to the front office when the woman I don't know if she was the manager or the front office manager suddenly barg...
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Keith W said...
Room coffee
Travelled on 11/2025
Staying for 3 nights although only given room coffee for first night. Wife ask can we have coffee for second night were told no. First time we have every been refused any coffee for our second night of stay. If you enjoy a coffee or tea in your room in the morning dont stay here. The most bizzare policy ever....
Pepi G said...
Very bad smelling room with stained/dirty carpets
Travelled on 08/2025
Reserved 2 rooms for 2 nights(Aug 2-4) One for our kids and one for wife and I. Did not have high expectations due to warnings from locals, and thought we'd be okay. We were wrong. Our room (217) smelled like moldy meat. Carpet had large dark stains in 4 different locations with surface debris/dirt and the carpet was clearly a mess from previous users which had not been properly cleaned. Checked w front desk cl...
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Paradise554348 said...
Very bad security
Travelled on 07/2025
It is my 1st night ( from 2) the room was clean but the bathroom walls are transparent ( made of glass), I did not like it especially if you have kids
Second and the most important thing, I woke up and found that someone tried to break into the room
I updated the reception and they gave me a new ( small room that does not fit to three people ), I did not see any security team neither police involved, it is first time...
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KellyELawson said...
Average Stay Not Ideal for Families with Teens
Travelled on 07/2025
We stayed at the Best Western Plus in Salzburg and found the hotel to be clean and generally well-kept. Breakfast was good, with a nice variety of options. The staff were helpful and attentive, and the overall environment was quiet and peaceful.
However, the room setup wasnt ideal for our family, especially with teens. The toilet and shower are separated from the rest of the room only by frosted glass, which offers...
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