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Reviews
Tripadvisor Traveller RatingBased on 1208 Reviews
Traveller ReviewsRanked #15 of 261 hotels in San Francisco
Traveller Rating
Excellent
789
Very Good
263
Average
91
Poor
37
Terrible
28
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Explorer752205 said...
Repeat customer and still great.
Travelled on 05/2026
Brought my husband this time and stayed here last weekend for 2 nights. Then returned for a single night's stay, last night at the end of our trip.
The customer service here can't be beat! We were disappointed in our first room last Friday night due to rudely loud patrons in the room above us. Also, the room wasn't as clean as expected: musty smell plus some hair on the bathroom floor, and the curtains were miss...
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Ahkeeia W said...
Chic Boutique
Travelled on 04/2026
The hotel had a chic vibe and the front desk concierge Tajae was very nice as well as Ahmed. The location was very convenient to where I needed to be. The room gave a dorm room vibe which gave a nostalgic feeling. Id certainly return to stay again....
rmiller2026 said...
Historic hotel with modern flare
Travelled on 04/2026
Historic building with modern flare and touches. Very comfortable stay for relaxing in my room or working in it. Community areas to enjoy for relaxing or working also. Would happily stay here again. ...
Carol S said...
Best place to stay in SF.
Travelled on 04/2026
This is my favorite hotel in SF. I have stayed at many other hotels and this one stands above them all. The location is perfect for getting anywhere in the city very easily. I love the decor and the rooms are well appointed with comfortable beds. The main reason I keep returning is due to the customer service and the kindness of everyone who works there. William is an outstanding representative of the company and alw...
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Megan H said...
Worse experience and not a good area for family
Travelled on 04/2026
Wall are so thin here you can hear next room talking and everyone in hall way. I got sleep deprived and was not able to sleep well. Also, very close to tenderloin neighborhood where you would not like....