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Reviews
Tripadvisor Traveller RatingBased on 729 Reviews
Traveller ReviewsRanked #119 of 262 hotels in San Francisco
Traveller Rating
Excellent
415
Very Good
76
Average
49
Poor
65
Terrible
125
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Google U said...
Dirty animal soiled room - Zero Rest due to room parties
Travelled on 12/2025
I found the hotel to be dirty. They allow animals in the room and ours was solid with animal urine and a barking dog next door.
They also allowed large parties in the rooms. We stayed 5 nights and 3 of them we only got 2-3 hours of sleep due to parties going till 5 AM. The security staff was rude and aggressive towards us....
Trek42461594169 said...
Shameful bait and switch, please avoid!
Travelled on 12/2025
When I checked in I was put in room 505 which should not be open for guests due to its unacceptable state. A light fixture in the bed frame was broken, the air conditioning unit was falling off of the wall, the carpet was dirty. When I came back to my room for the night I found a cockroach crawling on my floor, so at midnight I had to have the front desk reassign me to a different room. The second room 511 was slight...
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Kelly M said...
Do not bother with this hotel
Travelled on 11/2025
This hotel has no amenities but you will be charged for them. You will not be able to get a Lyft or uber to pick up or drop off at this location. Homeless all over the outside of the hotel. Pay more and stay somewhere else!...
Robert B said...
A Short Walk to Davis Symphony Hall
Travelled on 11/2025
I booked a room at BEI San Francisco, Trademark Collection by Wyndham, last minute because I was going to see Queens of the Stone Age at Davies Symphony Hall and decided I didnt want to drive back afterward. The hotel ended up being the perfect spot, just about a 10 minute walk to the venue.
Check in was smooth and welcoming. Jing helped me out at the front desk and was incredibly friendly and professional. I menti...
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brittany l said...
Customer Service Needs Some Work
Travelled on 10/2025
The beds were really comfy, and the rooms were pleasant. However, there is room for improvement in the customer service. My last night I sprained my ankle pretty bad, but since it was late I wanted to wait until the next morning to go the ER, but I'm glad I did. As I get into the lobby we ask the receptionist for a wheelchair, they don't have one. She seen I was in pain and struggling, but it's fine I'll make my way ...
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