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Reviews
Tripadvisor Traveller RatingBased on 728 Reviews
Traveller ReviewsRanked #118 of 263 hotels in San Francisco
Traveller Rating
Excellent
415
Very Good
76
Average
49
Poor
65
Terrible
123
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Kelly M said...
Do not bother with this hotel
Travelled on 11/2025
This hotel has no amenities but you will be charged for them. You will not be able to get a Lyft or uber to pick up or drop off at this location. Homeless all over the outside of the hotel. Pay more and stay somewhere else!...
Robert B said...
A Short Walk to Davis Symphony Hall
Travelled on 11/2025
I booked a room at BEI San Francisco, Trademark Collection by Wyndham, last minute because I was going to see Queens of the Stone Age at Davies Symphony Hall and decided I didnt want to drive back afterward. The hotel ended up being the perfect spot, just about a 10 minute walk to the venue.
Check in was smooth and welcoming. Jing helped me out at the front desk and was incredibly friendly and professional. I menti...
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brittany l said...
Customer Service Needs Some Work
Travelled on 10/2025
The beds were really comfy, and the rooms were pleasant. However, there is room for improvement in the customer service. My last night I sprained my ankle pretty bad, but since it was late I wanted to wait until the next morning to go the ER, but I'm glad I did. As I get into the lobby we ask the receptionist for a wheelchair, they don't have one. She seen I was in pain and struggling, but it's fine I'll make my way ...
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Robert H said...
Wyndham should be ashamed to call this one of their own
Travelled on 09/2025
From the moment you inadvertently drive past the poorly marked hotel with the partially illuminated BEI hotel sign, missing most of the bulbs, the bar is set for what to expect.
On approach youll find two entrances, both with pairs of extraordinary heavy doors. As guests struggle to enter the lobby with bags, the bellman/security guard stands watch equidistant between both entrances, and simply watches guests as...
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tropicalkiwi said...
Borderline scam, the worst of SF
Travelled on 10/2025
I've stayed in San Francisco for years, so I know not to expect much when booking a hotel, but this hotel really takes the cake.
At check-in, you're surrounded by a relatively sleek lobby which creates a façade that this might actually be a decent experience. But very quickly that façade crumbles.
The first experience was approaching the elevators to notice that out of the four, only one was operating for the ent...
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