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Reviews
Tripadvisor Traveller RatingBased on 733 Reviews
Traveller ReviewsRanked #119 of 259 hotels in San Francisco
Traveller Rating
Excellent
415
Very Good
77
Average
49
Poor
66
Terrible
127
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
GAonVacay said...
Overall pleasant experience
Travelled on 02/2026
Excellent location walking to our Orpheum theatre venue & #1 bakery in USA (Arsicault) & delicious Ethiopian restaurant (Moya)
Onsite covered parking $55 w in & out privilege
Very minimalist room decor
Keurig in room, no fridge but microwave in hallway next to ice machine & hot/chilled water dispenser
Very easy access to freeway
Others criticized cleanliness & I did note housekeeper forgot to wipe around shower sp...
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Glenda S said...
Not impressed
Travelled on 01/2026
Very dirty, lots of add on charges, and was surprised the room did not have microwave or fridge. (Add on charges).
Staff was friendly, parking was available and greatly appreciated in downtown for our event. Basic needs were met but not anything extra....
Ronald N said...
Frustrated
Travelled on 01/2026
This was the most frustrating stay I have ever had at this hotel. I attempted to call the front desk to request a late checkout, as I am a Gold member, but no one answered the phone. I had to go downstairs to the front lobby to make the request in person. I was disappointed that the front desk associate immediately stated there would be a $50 fee for a late checkout without first asking about my membership status.
A...
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rukuyah said...
BEI is Bland
Travelled on 01/2026
Hotel staff is rude, elevators are not working so getting down and coming up can be a hassle. Hotel rooms do not have a microwave or fridge. No full body mirrors and the walls were bland and dirty . The room itself was spacious. Bathroom is small...
Google U said...
Dirty animal soiled room - Zero Rest due to room parties
Travelled on 12/2025
I found the hotel to be dirty. They allow animals in the room and ours was solid with animal urine and a barking dog next door.
They also allowed large parties in the rooms. We stayed 5 nights and 3 of them we only got 2-3 hours of sleep due to parties going till 5 AM. The security staff was rude and aggressive towards us....