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Reviews
Tripadvisor Traveller RatingBased on 1189 Reviews
Traveller ReviewsRanked #47 of 263 hotels in San Francisco
Traveller Rating
Excellent
760
Very Good
225
Average
107
Poor
49
Terrible
48
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
matthF8990UX said...
Surprisingly Good.
Travelled on 11/2025
Check in was quick and simple, room was clean and was quiet at night, the neighbourhood we went through beforehand was a bit rough but there seemed to be an invisible barrier and that element never crossed it, we felt quite safe there.
Jasper's Bar next door which is connected to the Hotel was a godsend and we had breakfast and evening meals there which were delicious, Bar staff were courteous and very helpful at al...
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Exploration633532 said...
Check in process is very weird. Front desk staff not pleasant. Loud Boycotters at 5 am. Served coffee in dirty dishes.
Travelled on 10/2025
Credit card for incidentals was approved but front desk agent lies about it saying card didnt go through-asksfor another form of payment- we comply-ultimately being charged 2x for full amount+incidentals.I dont know if this is some type of San Francisco hotel policy but a back up incidental card was very weird to hear or to be lied about-if you need 2 cards say it-it caused a lot of confusion & irritability between...
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Ronny M said...
Old world hospitality, fantastic value, professional and caring
Travelled on 10/2025
I've stayed multiple times in this hotel and have always received five star service from kind and professional staff (thanks always, Kathy and Manny!!!) The kind of hospitality that this staff provides is hard to find these days, making this hotel an incredible value....
Shawn B said...
Great boutique IHG SF Property
Travelled on 09/2025
I am an IHG Diamond Elite Ambassador and I absoutely LOVE this hotel! It's charming, the rooms are nice and have personality and the staff is incredibly friendly. I normally stay at the SF Intercontinental, but with more and more conventions coming back to SF, the prices and availability at the Intercontinental are getting ridiculous. If you've traveled to SF before, you should be aware some areas "the Tenderloin" ca...
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jgazurian said...
An Unfortunate Hotel
Travelled on 09/2025
Anna was at the front desk when we arrived. She was pretty snooty, and seemed to think shes working at a five star resort. She changed her attitude as soon as I told her the thermostat wasnt working, and became contrite. It was too late to do anything about it that night, nor did we feel like moving to a new room on another floor after a very long night and day on the train. But you know, housekeeping sets the ther...
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